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Traceability Operations Coordinator

Role: Traceability Coordinator

Purpose of role: The role involves the general coordination and support for the Traceability team.

Reports to: Product Traceability Lead

  • Develop and maintain relationships with all Primark suppliers, internal Primark teams and external traceability partners to support the Traceability strategy
  • Support the traceability team to train, onboard and support suppliers to comply with Primark traceability requirements
  • Act as the first point of contact with suppliers for traceability escalations and exception management
  • Receive and respond to supplier traceability queries, ensuring timely and accurate responses
  • Support suppliers in the use of a traceability tools functionalities
  • Follow up with suppliers to ensure the quality and timeliness of the information they provide
  • Assistance with the analysis of data collected and the monitoring of project progress
  • Produce weekly updates and progress reports
  • Create and maintain any SOP’s and documentation
  • Organisation and scheduling of supplier meetings, workshops, conferences as required
  • The successful candidate needs to manage multiple issues, engage multiple stakeholders and ensure these issues are resolved efficiently.
  • The role involves travel coordination, meeting schedules, presentations, preparation as required.

Knowledge & Personal skills:

  • Excellent communication skills, both verbal and written
  • Relationship builder, both internally and externally
  • An ability to work under pressure
  • Able to work in a team and on own initiative
  • Cultural awareness, sensitivity and confidentiality
  • Excellent problem solving and planning skills
  • Attention to detail and accuracy
  • Proficient in Microsoft Office programmes including Excel, Word, Project and PowerPoint.
  • Be resilient, flexible and open to change
  • Have good listening skills
  • Be energetic and enthusiastic
  • Have the ability to manage own time, prioritise and be self-motivated
  • Be able to digest and manage a large volume of information.
  • Maintain strict confidentiality with sensitive information
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