Traceability Operations Coordinator

Role: Traceability Coordinator

Purpose of role: The role involves the general coordination and support for the Traceability team.

Reports to: Product Traceability Lead

• Develop and maintain relationships with all Primark suppliers, internal Primark teams and external traceability partners to support the Traceability strategy
• Support the traceability team to train, onboard and support suppliers to comply with Primark traceability requirements
• Act as the first point of contact with suppliers for traceability escalations and exception management
• Receive and respond to supplier traceability queries, ensuring timely and accurate responses
• Support suppliers in the use of a traceability tools functionalities
• Follow up with suppliers to ensure the quality and timeliness of the information they provide
• Assistance with the analysis of data collected and the monitoring of project progress
• Produce weekly updates and progress reports
• Create and maintain any SOP’s and documentation
• Organisation and scheduling of supplier meetings, workshops, conferences as required
• The successful candidate needs to manage multiple issues, engage multiple stakeholders and ensure these issues are resolved efficiently.
• The role involves travel coordination, meeting schedules, presentations, preparation as required.

Knowledge & Personal skills:

• Excellent communication skills, both verbal and written
• Relationship builder, both internally and externally
• An ability to work under pressure
• Able to work in a team and on own initiative
• Cultural awareness, sensitivity and confidentiality
• Excellent problem solving and planning skills
• Attention to detail and accuracy
• Proficient in Microsoft Office programmes including Excel, Word, Project and PowerPoint.
• Be resilient, flexible and open to change
• Have good listening skills
• Be energetic and enthusiastic
• Have the ability to manage own time, prioritise and be self-motivated
• Be able to digest and manage a large volume of information.
• Maintain strict confidentiality with sensitive information