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Automation Team Lead

Automation Team Lead

The Automation Team Lead will be responsible for leading a team tasked with identifying automation process candidates, requirements gathering, developing Automation workflows and providing support to production workflows across a range of new and emerging technologies. The Automation Team Lead will be required to combine the day-to-day co-ordination of all automation activities with hands-on input, as required

Key Responsibilities:
  • Supporting the creation and evolution of the Primark Finance RPA Delivery Framework
  • Maintain backlog; Create and deliver Sprint plans and project reporting
  • Evaluating and validating business cases
  • Prioritising new process automation candidates based on the feasibility and estimated development effort of each one;
  • Understand the risks, assumptions, and dependencies associated with the process;
  • Reviewing and Approving documented business processes and defined acceptance criteria required for an Automation program;
  • Reviewing and Approving user acceptance test (UAT) and Hypercare/Post Live Monitoring documents, identifying all the process scenarios and exceptions and their expected outcomes;
  • Leading the support to the Finance Operations Team and stakeholders across Finance during the UAT and Hypercare/Post Live Monitoring phases;
  • Review and approve requirements to ensure compliance with internal control/security / audit requirements;
  • Act as a point-of- escalation for maintenance to production workflows by ensuring second level support for workflow incidents; investigate reported errors, agree on error severity and support through to resolution;
  • For workflow support tasks, respect SLAs agreed with business for workflow downtime;
  • Report issues to automation support (automation vendor and/or internal Technology support teams) if incidents cannot be solved by the internal team; ensure development fix, unit testing, and production deployment preparation;
  • Support stakeholders with proposed enhancements /change requests to already automated processes
  • Act as a central point of knowledge and control for business processes, communicating with the Global Process Owners and the Business Teams to answer any queries that arise during the development and testing of an automated solution.

Knowledge, skills and experience:
  • Track record in leading/mentoring individuals on development and delivery disciplines
  • Good oral presentation skills with the ability to present non-technical details to a technical audience;
  • Good written skills with the ability to produce clear and concise documentation;
  • Good inter-personal skills, communicating well with process SMEs, business process owners, and other members of the Automation team;
  • A self-starter who delivers high quality work and can adapt to challenges, either individually or as part of a team
  • Requirements gathering skills, able to capture business processes using both existing process documentation and process walkthroughs with the staff performing the process;
  • Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution;
  • Knowledge of business process re-engineering e.g. Lean Six Sigma

Successful candidates will meet the following criteria:
  • At least 3 years in a team coordination role
  • Knowledge of Business/System Analysis in a structured environment
  • Experience designing, documenting or developing workflows using Automation Anywhere (or similar RPA Technology) is essential
  • Experience designing, documenting and developing workflows using Alteryx would be an advantage
  • Finance background and/or a knowledge of industry-leading ERPs (Oracle Financials etc) would be an advantage
  • Experience with Agile Development and Project Management

Learn more about Primark


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