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Digital Compliance Specialist

Job Title:
Digital Compliance Specialist

Reports To:
Global Compliance Manager

Legal/ Compliance


Job-Type (Full-Time/Part-Time/Fixed Term)
Full Time, Permanent

Purpose of the Role:
As Digital Compliance Specialist you will be responsible for advising and supporting on all digital strategies and projects are fully compliant with all critical regulatory and compliance guidelines.
The Digital Compliance Specialist will partner closely with relevant stakeholders across the Primark business and will be responsible for advising on and reviewing digital programmes and approaches to ensure that the responsible team execute initiatives with full compliance and effectiveness of business processes.
Reporting to the Global Compliance Manager, this role provides a unique opportunity to play a role in supporting and advising on the development of a CRM function that does not exist within our organisation today.

Duties & Responsibilities:
Development & Delivery
  • Advise and support in the development of the overarching CRM strategy, programmes and customer data collection approach which move customer through lifecycle phases.
  • Advise and support on selection of CRM platform from a customer data compliance perspective and contribute into business requirements
  • Guide and advise on the data mapping, management, and governance processes with key business partners to develop and implement business processes as needed to support data management within the CRM and related systems.
  • Maintain requirements for compliance with data protection laws and support senior management in defining actions to support compliance
  • Manage guidance documentation and related notices and coordinate updates
  • Prepare and deliver communications and coordinate programme updates
  • Support key data protection processes for breach management and data subject access requests
  • Supporting the completion of Data Privacy Impact Assessments for project
  • Partner with the CRM function to Identify and support the resolution of risks and issues as they arise
  • Promote awareness across the business of GDPR compliance obligations and advise on procedures and policies
  • Monitor and understand key trends and issues both internally and externally, and identify opportunities for improvement in processes

  • Build and maintain effective communication channels CRM teams to ensure all proposed programmes are fully compliant and to monitor all developments in customer data/CRM fields and the relevant impacts to Primark.
  • Partner with Customer Services team to ensure compliance of all customer data related activities where required
  • Establish strong working relationships with external agencies. Enable productive working relationships, communicating direction and goals externally to ensure alignment.

Key Interactions as part of this role
Reporting to the Global Compliance Manager , the Digital Compliance Specialist will work collaboratively across all areas of the business. The Digital Compliance Specialist will also be required to partner closely with our CRM team as well as our Customer Service team.

Skills & Experience:
Essential: -
  • Experience in Data Protection compliance is critical
  • Strong analytical skills and attention to detail
  • Ability to communicate & influence effectively verbally and in writing across all levels as required
  • Working within a client-focused environment
  • Proven ability to make sound judgement calls particularly relating to issues requiring escalation
  • Self-motivated and positive approach to deliver high quality work and meet deadlines
  • Proactive approach to seeking information and identify solutions
  • Excellent time management skills with the ability to work under pressure
  • Proficient in Microsoft Office applications
  • Attention to detail combined with the ability to overview processes

Personal Attributes
  • Thrives in a fast-paced environment and possess the ability to adapt to change in line with changing business requirements.
  • Genuine interest in the fashion industry and passion for the Primark Brand
  • An infectious obsession with customer experience.
  • Analytically minded with a passion for producing actionable insights from data.
  • Energetic and enthusiastic
  • Flexible, positive and determined
  • Works well with others to help the team succeed, readily offers idea and support
  • Effective presentation skills with the ability to adapt style to suit audience
  • Utilises information relevant to own role and makes informed decisions
  • Takes ownership of delivery, following standards and processes to guarantee quality
  • Open to other’s ideas and feedback
  • Makes decisions where possible and seeks guidance when needed
  • Acts quickly to ensure problems are solved at pace
  • Actively gets to know the customer profile and considers how to best meet their needs
  • Aware of own strengths and development needs, takes responsibilities and seeks opportunity for developing own talents

Learn more about Primark

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