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Head of Compliance

Role: Head of Compliance

Purpose of role: To lead the Primark Compliance team with a commercial and proactive focus, ensuring Primark’s products are compliant with the regulatory requirements in our trading countries

Reports to: Quality Director

Product and Process
  • Under the leadership of the Quality Director, create & deliver a compliance strategy, aligned to the quality strategy that ensures Primark is legally compliant in all trading countries and enables our future needs.
  • Implement agreed compliance processes in line with Primark's quality strategy.
  • Identify and share product risk by market with a commercial & reputational focus providing useful insights and recommendations.
  • Support the business requirements for new markets, highlighting issues by product type and ensuring commercial and proactive solutions to mitigate risk
  • Using a commercial approach develop and establish best practise for compliance in partnership with the QA team and with our global partners.
  • Lead the Product Incident Group to deliver a clear efficient management of any serious business compliance/quality issues, ensuring that risk mitigations are in place and that reoccurrences are prevented.
  • Working in partnership with the QA teams ensure the departmental QA manuals are updated in accordance with business requirements
  • Through your team, review and approve all packaging and brand manuals to ensure conformance to Product Compliance.
  • Provide the business with commercial and proactive problem solving of potential compliance issues that drives an approach of continuous improvement from our teams and suppliers
  • Provide the business with an awareness of the compliance regulations within emerging / existing markets and product types and make recommendations as to the direction of travel.
  • Identifies global compliance trends to support training needs and to leverage possible risk within Primark (Rapex, CPC, global stake holders).
  • Establish and maintain excellent working relationships with relevant local authorities, legal teams and government organisations.
  • Working closely with key internal stakeholders such as customer services, legal & retail teams to create a more aligned approach to issue management & resolution in each of our markets.
  • Oversee the design & delivery of a robust quality and compliance training programme for the buying and quality teams to support the business both that is relevant for all product categorises and trading markets.
  • Using your internal and external network to raise the profile of compliance across Primark and its importance of securing our compliant trading
  • Ensure day to day management of portal compliance flows well to ensure business continuity.
  • Lead and manage the implementation of a new Portal system as required to meet business needs including liaising with all key stakeholders
  • Develop, cost and implement a formal due diligence program, engaging with all key stakeholders and ensuring supporting resource is in place
  • Use expertise and business data to support on supplier and product risk analysis, ensuring business is aware of the true cost (not just financial) of non-compliance
  • Support quarterly B&M reviews.
  • An ability to maintain a detailed working knowledge of competitor activity and relevant market research through regular monitoring and networking.
Suppliers and Service Provider
  • Be the key representative for Compliance within Primark's supply base
  • Management of all 3rd party compliance service providers ensuring the correct level of support and a global way of working, including a consistent review process
  • Deliver a robust compliance Supplier training academy, ensuring their growth and resilience from a compliance/quality point of view
  • Work with key stakeholders Sourcing & Quality to drive supplier improvement and to ensure key suppliers deliver more value & service to Primark
  • Work in partnership with CSR team on requirements ensuring compliance with Primark’s quality standards and Primark RSL & MRSL
  • Ensure regular updates to the supply base on Compliance status and requirements
  • Lead the compliance team in their interaction with suppliers to ensure issues and queries are resolved efficiently and clearly.
  • Make the business aware of any issues arising from Compliance interaction with suppliers to ensure a global team approach to issue resolution.
  • Excellent attention to detail and an ability to analyse and interrogate high volumes of data as well as demonstrating an ability to focus on higher level overview.
  • Proven ability in managing sensitive matters whilst ensuring all Primark information remains confidential to the business.
  • Maintain regular communication with peer group to ensure consistent ways of working
  • Build strong relationships across the quality and sourcing teams to enable more informed decision making
  • Proven ability to influence Heads of and Directors of Primark with their decision making
  • Coach and up-skill the compliance and the wider quality teams as required
  • Manage the compliance team across all locations to support the business compliance requirements
  • Develop own capability by using resources available and development plans (global partners and 3rd parties)
  • Continue to build external and internal networks to strengthen relationships and enhance decision making
  • Coaches others to identify their skills, abilities and development areas
  • Conducts open discussions with direct reports about their strengths and development areas, facilitating an understanding of performance expectation and the creation and delivery of formal development plans
Working with others
  • Experience in working in a multicultural company and supporting & leading global teams.
  • Be a collaborative team player with excellent interpersonal and communication skills, while demonstrating high levels of emotional intelligence and possess the ability to push back with professionalism.
  • Be highly resilient and adaptable to change, within a fast pace environment
  • Works effectively with others to deliver common goals; readily offers support.
  • Respects the ideas and contributions of others and readily takes opportunities to learn and seek out stretching opportunities to support own development
  • Demonstrates self-awareness and understanding of own skills, abilities and development areas
  • Proven ability to manage sensitive matters, whilst ensuring that Primark’s information remains confidential to the business
  • Prioritises and manages own activities in a structured, independent and timely way; keeps others informed and obtains additional information when required.
  • Understands business need for flexibility and modifies behaviour accordingly; exhibits a positive, determined and results driven attitude.
  • Ability to work independently in an entrepreneurial way during times of ambiguity.

Learn more about Primark


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  • Quality & Product Technology, Dublin, Leinster, IrelandRemove