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Product Compliance Manager

Role: Product Compliance Manager

Purpose of role: Supporting our buying teams with a commercial and proactive focus compliance service that ensures Primark’s products are compliant with the regulatory requirements in our trading countries
Reports to: Head of Compliance

Product and Process
  • Under the leadership of the Head of Compliance you will deliver our compliance strategy, aligned to the quality strategy that ensures Primark is legally compliant in all trading countries and enables our future plans.
  • Implement agreed compliance processes in line with Primark's quality strategy.
  • Working with our buying teams to identify and share product risk by market with a commercial & reputational focus providing recommendations.
  • Support the business requirements for new markets, highlighting issues by product type and ensuring commercial and proactive solutions to mitigate risks
  • Work with our QA teams globally and our global partners to develop a best practice compliance end to end process.
  • Working in partnership with the QA teams ensure the departmental QA manuals are updated in accordance with business requirements
  • Review and approve all packaging and brand manuals to ensure conformance to Product Compliance.
  • Establish and maintain excellent working relationships with relevant local authorities, legal teams and government organisations.
  • Work with key internal stakeholders such as customer services, legal & retail teams to support them in their issue management & resolution in each of our markets.
  • Oversee the design & delivery of a robust quality and compliance training programme for the buying and quality teams to support the business both that is relevant for all product categorises and trading markets.
  • Using your internal and external network to raise the profile of compliance across Primark and its importance of securing our compliant trading
  • Using your experience and technical knowledge to support our supplier and product risk analysis, supporting the business’ awareness of the cost of non-compliance
  • Oversee the day to day management of our compliance portal and identify ways in which this can be improved.
  • Support quarterly B&M reviews across all product ranges.
Suppliers and Service Provider
  • Be a representative for Compliance within Primark's supply base
  • Work with key stakeholders in our sourcing and quality teams to drive supplier improvement and to ensure key suppliers deliver more value & service to Primark and are aware of compliance updates and issues
  • Pro-actively make our internal stakeholders aware of any issues arising from compliance interaction with suppliers to ensure a global team approach to issue resolution.
  • Excellent attention to detail and an ability to analyse and interrogate high volumes of data as well as demonstrating an ability to focus on higher level overview.
  • Proven ability in managing sensitive matters whilst ensuring all Primark information remains confidential to the business.
People:
  • Maintain regular communication with peer group to ensure consistent ways of working
  • Build strong relationships across the quality and sourcing teams to enable more informed decision making
  • Proven ability to influence at all levels of the company.
  • Coach and up-skill the wider teams as required
  • Develop own capability by using resources available and development plans (global partners and 3rd parties)
  • Continue to build external and internal networks to strengthen relationships and enhance decision making
Working with others
  • Experience in working in a multicultural company and supporting & leading global teams.
  • Be a collaborative team player with excellent interpersonal and communication skills, while demonstrating high levels of emotional intelligence and possess the ability to push back with professionalism.
  • Be highly resilient and adaptable to change, within a fast pace environment
  • Works effectively with others to deliver common goals; readily offers support.
  • Respects the ideas and contributions of others and readily takes opportunities to learn and seek out stretching opportunities to support own development
  • Demonstrates self-awareness and understanding of own skills, abilities and development areas
  • Proven ability to manage sensitive matters, whilst ensuring that Primark’s information remains confidential to the business
  • Prioritises and manages own activities in a structured, independent and timely way; keeps others informed and obtains additional information when required.
  • Understands business need for flexibility and modifies behaviour accordingly; exhibits a positive, determined and results driven attitude.
  • Ability to work independently in an entrepreneurial way during times of ambiguity.
  • Proven ability to develop and maintain effective working relationships across all levels of the company
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