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Traceability Operations Manager

Role: Product Traceability Operations Manager

Purpose of role: To oversee the deployment and ongoing management of Primark's product traceability tool across our international sourcing countries
Reports to: Product Traceability Business Lead
Location: Reading or Dublin
Key Responsibilities:
  • To provide day to day management of our traceability tool, working from the proof of concept & conception stage through to delivery and ongoing management post go-live.
  • Act as the point of contact for all supplier and internal Primark queries.
  • Own the data integrity for the traceability tool including its certification, completion, alert system management
  • Building on the data integrity of the system, you will have responsibility for the reporting of information from the track & trace tool, ensuring that the information provide Primark with useful and strategic information that can inform decision meetings
  • You will support the Product Traceability Business Lead for the business roll-out programme and the design of the new Traceability tool within Primark
  • During the implementation of the project, you will be required to be a key member of the implementation team resuming a role in decision making, owning the delivering of the roll out plan and map all required exercises and executing the plan.
  • Work closely with the platform vendor to define any enhancements / configuration required.
  • Deputise in the absence of the Product Traceability Business Lead.
  • Ideally you will draw upon your previous experience from a sourcing, sustainability or ethical trade functions by being a subject matter expert on vendor management & product traceability and transparency.
  • To ensure appropriate resources are allocated in a timely manner including from external partners & vendors
  • On an ongoing basis, ensure progress is made to plan, continuous improvements are identified and actions and system adjustments made whenever necessary
  • Leading a team based across multiple countries, you will own the day to day management of the traceability team and their accountabilities & responsibilities, ensuring the operational KPI's are met.
  • Manage and develop in-country colleagues structure and individual capability to ensure the tool is successfully embedded in all regions and are delivering the required integrity of information in this sensitive part of the business.
  • Work with wider business functions to ensure understanding, acceptance & use of the traceability tool.


The ideal individual will be:
A highly experienced and effective people & process manager, with a demonstrable track record of personal performance and achievement on strategic projects, ideally in domestic and international settings
  • Pragmatic, practical and results driven.
  • Able to deliver in the face of varied and frequent challenges
  • Experienced in working in a sourcing or ethical trade function and have experience working across different markets.
  • Experience at leading a multi-national team
  • Good end to end sourcing awareness and understanding and a solid grounding in sourcing, sustainability or ethical trade functions
  • The individual should be self-motivated, focussed and results orientated, with the ability to operate within a highly pressurised and fast paced environment, consistently delivering results and achieving corporate objectives on time and within the agreed parameters.
Core Skills
  • Approximately 3 years sourcing, vendor management or ethical trade management experience
  • Experience in project delivery & ownership
  • Able to manage internal and external stakeholders
  • Discreetly able to manage a sensitive part of our sourcing function
  • Good personal organisational, prioritisation and time management skills
  • Excellent problem solving, strategic thinking and planning skills
  • Relationship builder both internally and externally with strong influencing skills
  • Experience of working in a fast-paced sourcing, sustainability or ethical trade environment
  • Be a strong people leader, ideally experienced at leading teams across different countries and cultures
  • Cultural awareness and sensitivity
  • Strong administrative skills
  • Effective communicator - 2nd language skills a benefit
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