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Workday Technical Analyst

  • Workday Technical Analyst

    The Technical, Functional and Business Process expert for Workday, this role is responsible for ensuring that the application configuration and business processes work as designed and acts as the Tier 3 escalation point for significant configuration or process issues received from the service desk, bringing issue resolution and solution development.
    The role will be responsible for leading on the development and deployment of new or improved application functionality in addition to continuous improvement for existing processes, in addition to managing SaaS Release schedules.

    Reports to: People Technology – Workday Manager

    Key Responsibilities:
    •Technical, functional and business process expert across the HRIS platform they support. (Workday)
    •Escalation point for process or configuration issues raised by end users through the people systems service delivery team – being a Named Support Contact with the application vendor for Primark.
    •Design, configure, Test and deploy new or improved process or functional changes based on identified business and functional requirements – including process and testing documentation completed within Change Management governance framework.
    •Close engagement with country P&C (HR) teams to respond to business needs and build appropriate solutions.
    •Work closely with the people systems integration team to ensure the end to end processes are documented and testing is completed to the required quality.
    •Ensuring that regular SaaS releases are managed into the production environment successfully.
    •Consistently seeking for and driving process efficiencies that remove administration effort from end users.
    •Facilitate and lead solution design workshops.
    •Keeping up to date with application technical and functional changes and improvements
    •Design, write and vet functional specification for configuration, enhancements, new designs, interfaces and reports.
    •Work with Business Users to develop required training materials and execute training within agreed project timelines.
    •Maintain an informed position on all people systems service delivery activity and related issues affecting the overall delivery, effectiveness or quality of programs within a component of People Systems.
    •Document operating procedures requisite to be provided to the service desk team for Tier 1 and Tier 2 support.

    What we’re looking for:
    •Workday Certified and system configuration experienced.
    •ITIL Certified
    •3+ years relevant HR Application support experience (Tier 3) implementer or customer roles)
    •Excellent technical and trouble shooting skills
    •Strong communicator – ability to navigate and work with people at all levels, internationally.
    •Good working knowledge of MS Word, Excel , Outlook and PowerPoint
    •Ability to lead mini projects, work streams and carry out development work
    •Attention to detail and accuracy are essential
    •Strong interpersonal skills - diplomatic, discreet, trustworthy and have the ability to build and maintain strong relationships with all levels both within the organisation and in the external environment.

    Other desirable knowledge, skills and experience:
    •Previous system configuration and management of Workday Merit and Bonus plans an advantage.
    •Previous experience of working with international end users and customers is desired.
    •Previous experience in working in the retail industry is an advantage.
    •Have a good understanding of the Primark business and P&C processes.

    Why work with us?
    At Primark, we know how hard everyone works to achieve our business goals. Having a competitive
    salary and annual bonus scheme is our way of acknowledging this. We'll also provide you with a
    progressive career path, because clear advancement is what we’re all about at Primark. We’ll
    encourage you to network and plan your own development – and we’ll give you lots of training,
    whether it’s in‐house or on courses, to help you achieve your ambitions.
    Your Day Your Way at Primark means you get to choose when to start and finish your workday.
    Choose to work remotely if you like, in a way that suits you but also helps us get the most out of
    your talents.
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