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IT Configuration Manager

Job Title:IT Configuration Manager
Reports To:Global Service Management Lead
Team:IT Service Management
Location:Dublin or Reading however regular travel to Dublin will be a requirement of this role
Job-Type (Full-Time/Part-Time/Fixed Term)Full-Time
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IT Configuration Manager
  • The IT Configuration Manager will be accountable for the delivery of configuration management services within Primark. They will be responsible for the daily and long-term strategic management of software and technology-related hardware within the organization.
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IT Configuration Manager
  • Manage the ITAM portfolio with respect to cost control, governance, compliance, and performance objectives.
  • Develop and maintain company policies and processes with respect to Configuration Management and supporting material.
  • Hardware and software register owner, accountable for accuracy.
  • Plan and implement IT asset life cycle strategy; advise Procurement and IT Operations in procurement strategies.
  • Service Design Coordination (develop process for transitioning new types of IT Assets into Service)
  • Liaising with the Change Management Service to ensure smooth transition of data from change to configuration
  • Accountable for ITAM Risk Management
  • Provide subject matter expertise to Programmes, Projects, Change Management and Solutions and Technical Architects
  • Optimize usage and cost of IT deployments, where required.
  • Manage acquisition, deployment, utilization, tracking, security, and final disposition of IT assets.
  • Lead and advise during all internal audits on process and software audits with key vendors
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IT Configuration Manager
Essential: -
  • At least 5 years' Configuration Management experience
  • Good analytical skills; a structured and methodical approach
  • Highly organised, with the ability to plan for short- to medium-term objectives
  • Strong service attitude; builds lasting customer relationships, strives for efficiency and effectiveness catering for internal and external resolvers
  • Commitment to Quality Standards and continuous improvement
  • Delivery of effective training packages in line with defined process and procedure packages
  • ITIL accreditation at minimum to Foundation level essential.
  • Excellent verbal, written communication and presentation skills.
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