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Social Impact Technical Manager

Role: Technical Manager, Partnerships and Capacity Building / Social Impact

Purpose of role: Shape and support delivery of effective and impactful Human Rights Due Diligence and the Primark Cares People Pillar across the Primark Supply Chain.

Location: Reading
Duration: Permanent

  • Create Thematic Workplans covering 4 to 5 of the following social sustainability issues (Social Protection; Financial Inclusion; Skills Development; Gender Based Violence and Harassment; Unpaid Care Work; Workplace Representation/Freedom of Association; Grievance Mechanisms; Mental and Physical Health). Facilitate appropriate integration and alignment between all thematic workplans, working with other Thematic Leads as appropriate.
  • Ensure Thematic Workplans:
  • are aligned to the agreed values and objectives of the team.
  • follow the required template and are regularly updated.
  • have clear objectives embedded in corporate objectives, targets and expectations – including Primark Cares and any external mandatory reporting requirements.
  • are aligned to key international frameworks and conventions (UNGPs, ILO etc).
  • are cross-referenced with each other as required.
  • support cross-cutting issues such as gender and any agreed approach to vulnerable workers.
  • include coverage of the PSCP as required.
  • adequately integrate and align with the audit/monitoring programme (including remediation) to ensure a consistent and comprehensive approach to each thematic area across the Primark ET team.
  • Identify, secure and mange external support/partnerships necessary to support development of the Thematic Workplan(s).
  • Work closely with the Primark Cares team and Head of Social Impact Measurement to support the selection, management and reporting of progress against KPIs related to each Thematic Workplan.
  • Identify appropriate opportunities for external engagement to share learning/communicate our approach.
  • Understand how key competitors and external stakeholders approach the thematic issues and use this knowledge to inform development of the workplan.
  • Facilitate and support the Cross-Team Thematic Working Groups in accordance with the agreed protocol.
Workplan Delivery Support:
  • Provide ongoing and regular remediation, programme, project and partnership support to country teams in relevant thematic areas. This may include support across any part of the programme/partnership management cycle.
  • Identify and address key capacity gaps on thematic issues across the wider ET/ES team and business.
  • Actively manage, mitigate and communicate risk across each Thematic Workplan.
  • Identify opportunities for global partnerships, projects and programmes in order to progress delivery of the thematic workplans.
  • Support efforts to build supplier engagement and ownership across the thematic workplans.
  • Capacity Building / Learning and Development
  • Input into the development of the Global Teams annual L&D workplan to support strengthened capacity to design and deliver effective and impactful programmes and partnerships across the global portfolio in the relevant thematic areas.
  • Monitor and evaluate the effectiveness of these activities and use it to inform learning and further development.
  • Design and deliver capacity building / skills development support directly as appropriate.
  • Identify external partners/expertise to support delivery of specific L&D priorities and manage those relationships.
  • Liaise with, and support, the Primark Cares team on any wider business L&D priorities and activities related to the relevant areas of the Primark Cares People Pillar.
  • Communication and Reporting:
  • Build close working relationships within the ET/ES team (in-country and HQ), Primark Cares team and wider business.
  • Regular reporting and discussion of progress across the thematic workplans with Head, Partnerships and Capacity Building; actively contribute to discussions on strategy and ongoing team development.
  • Feed into Primark Cares reporting requirements as required.
  • Craft narratives of Primark’s approach across relevant thematic areas for internal and external comms and reporting; integrating a narrative with both qualitative and quantitative data for effective communication.
  • Support country teams to prepare, and quality assure, comms materials for wider internal and external communication.
  • Support awareness and understanding of the work of the Partnerships and Capacity Building team, and Primark Cares People Pillar across the business.
Knowledge & Experience
  • Human rights due diligence in global supply chains, preferably garments.
  • Project management in complex contexts.
  • External partnership management.

Complexity & Creativity
  • Global supply chains and a highly adaptive global business
  • Conflicting feedback from various stakeholders.
  • Working across different cultures.
Judgements & Decisions
  • Comfortable with trade-offs.
  • Acts with integrity and honesty; aligned with ABF’s ABC policy.
  • Can assess, manage and communicate risk.
Operational Responsibility
  • Results-driven self-starter with can-do attitude.
  • Supports legal, financial and data compliance.
  • Ensures maximum effectiveness and value for money.
Contacts & Communication
  • Written and verbal fluency in English.
  • Can work cross-culturally, building trust and confidence.
  • Adapts communication style as appropriate to suit situation (commercial, external, peers, up/down etc).
  • Other
  • Ambassador for the Brand.
  • Strong leadership/role model of ethical values and integrity.
  • Frequent travel.


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