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Meet Michelle. Retail Assistant.

I needed a job that could fit around my school run. Working 10-2 means I get exactly that. And for all those other unforeseeable circumstances, flexible hours mean I can always come in later or earlier and make up the hours.

The fitting room queen

I work in the ground floor fitting room sorting out clothes, but I sometimes help the front of fitting room staff, checking customers in and out. I’m based in the White City branch and I can honestly say I’ve never seen a store this busy. In fact, I don’t think I have ever seen so many people in one shop at one time ever in my life. But I really like working with colleagues because we’re always having a laugh. It gets you through the day. Or at the very least, some of the mammoth amounts of clothes we have to sort!

Working as a team

Returns staff. Shop floor staff. Front of fitting room staff. We all have to work together to make sure the trying on process is quick and efficient. Sometimes we get customers with huge heaps of clothes to try on, and in the end, they’ll buy two items. That means getting organised, repackaging and arranging so that the returns staff can easily get the clothes back to where they need to be.

michelle at work

Fashion advisor

The great thing about working at Primark is that although I’m in the fitting rooms, a customer will pretty much ask you anything. I’ve even helped pick out entire outfits. It happens more than you think! And I had a customer once who’d recently been out of hospital and needed a lot of assistance with her shopping. That day, she needed space to look after herself, so I offered her one of our fitting rooms for privacy. It’s nice to be able to do that for people sometimes.

I have never seen so many people in one shop at any one time. But the customers are great!

Other reasons to join

Your experience at Primark is about so much more than your job. It’s also about our people and our culture. Our beliefs as a business and our aims for the future. It’s about all the exciting, empowering, amazing things that make us who we are – and you who you are.

Ollie attended the Fashion Retail Academy in London. Everything he learned came together when he took a Primark internship. And he hasn’t looked back.

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I did a degree in Fashion Marketing Management before getting into Visual Merchandising at Primark.

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