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Meet Terry. Senior Department Manager.

Broughton Park store

I’ve been at Primark for four years. I joined as a Senior Department Manager and have been developing my skills and experience to enable me to get involved in external Customer Promise training. That’s where we go out and train new colleagues, either when there's a new store opening or new Managers join the business. It’s something I know is achievable as I know Primark will support me all the way.

Being supported in choosing a new path

When I first started, I was responsible for HR. I’m happy where I am – but I do want to move into other parts of the business. The HR side is something that I'm really looking at getting back into. I'm starting a professional qualification in HR outside of work that I can then transfer within Primark. That could mean moving to a larger store like Manchester, where they have a large HR team. But if something came up in the Head Office, then that’s an option too. I think that's the beauty of Primark, there are a lot of opportunities and they’re always willing to give you an extra nudge to get to where you need to go.

Colleagues will always be friends

Everybody's got their own life, but we do socialise and there's a very friendly environment here. I've always tried to build a close rapport with my colleagues and with other Managers. I've got some close friends who I knew from the Chester store that I see a couple of times a week and I'm getting married in a couple of years and they're going to be involved in the wedding.

Moving to Primark changed my life. I'm not from the area and meeting the friends I have here has enabled me to stay. I was originally from Hereford and the Bristol area, so I’ve built quite a network here. It’s great that Primark encourage that ethos and support your wellbeing socially, as well as in work.

terry at work

Inspiration is close by

An inspiring story for me is my Store Manager, Adriana. She's been with the company for ten years now and when she was recruited into the business she wasn't even living in the UK. Primark went through a phase of opening a lot of new stores and they looked abroad for talent. Adriana was living in Poland at the time, she'd been in retail management before, but not very senior. Primark went out there and recruited her, giving her a time, a flight and putting her up in a hotel.

Ten years later and she’s worked her way up from a Department Manager. She went to Chester as an Assistant Manager, then to Southport as a Store Manager and even opened the Broughton Park store. If people are willing to take that chance, Primark will reward you – it's amazing. She took that opportunity and Primark took a chance on her. For me, that sums up working here.

If people are willing to take that chance, Primark will reward you.

Other reasons to join

Your experience at Primark is about so much more than your job. It’s also about our people and our culture. Our beliefs as a business and our aims for the future. It’s about all the exciting, empowering, amazing things that make us who we are – and you who you are.

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