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Accessability Lead
Because we strive to put people first.
What You’ll Get
The world is changing and it’s important we support our colleagues. People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best. That’s why we offer benefits that put you first.
Some of our benefits are:
- 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
- Flexible Working, the opportunity for an early Friday finish, and a subsidised cafeteria.
- Primark Perks – Discounts with some local partner businesses to our offices
Why work with us?
- At Primark, we know how hard everyone works to achieve our business goals. Having a competitive salary and annual bonus scheme is our way of acknowledging this. We will also provide you with a progressive career path, because clear advancement is what we are all about at Primark
- Our flexible working benefit, Your Day Your Way, means you get to choose when to start and finish your workday. Choose to work remotely if you like, in a way that suits you but also helps us get the most out of your talents. There is a lively culture here, and it’s easy to get to know each other in a truly warm atmosphere.
Job Purpose
Do you believe digital experiences should be inclusive for everyone? Join us to make it happen.
We're looking for an Accessibility lead to join our growing Digital team at Primark. In this pivotal role, you’ll help embed accessibility best practices into how we design, build, and maintain our digital platforms.As we scale our digital offering across global markets, this role will ensure that all users—regardless of ability—can access and enjoy our products and services. You’ll work cross-functionally with product, design, engineering, and legal teams, as well as external partners, to ensure accessibility is considered at every stage of the product lifecycle.
If you're passionate about inclusive design and ready to drive real change in a fast-paced, high-impact environment, this could be your next big step.
Key Responsibilities
Advocate for Accessibility:
Champion accessible design and development practices across digital product and business teams through education, collaboration, and guidance.
Collaborate with Accessibility Partners:
Manage the relationship with our external accessibility partner, supporting audit processes and translating findings into action.
Monitor Digital Platforms:
Track and evaluate accessibility performance across our web and mobile platforms, ensuring issues are identified and addressed promptly.
Work with Legal:
Partner with our Legal team to keep accessibility statements accurate and compliant with relevant standards and regulations.
Create and Lead a Champions Programme:
Design and implement an internal Accessibility Champions initiative—training and empowering cross-functional team members to uphold accessibility in their everyday work.
Knowledge & Experience Required:
- 3+ years’ experience in a digital product environment (e.g., UX, development, QA, or content), with a strong focus or interest in accessibility.
- Good understanding of accessibility standards (e.g., WCAG 2.1/2.2, ADA, EN 301 549).
- Familiarity with common accessibility testing tools (e.g., axe, Lighthouse, NVDA, VoiceOver).
- Comfortable working with cross-functional teams and external partners.
- Strong communication and stakeholder engagement skills; confident advocating for inclusive practices.
- Organised, proactive, and detail-oriented with a passion for equitable user experiences.
- Experience with event-driven microservice architectures/platforms an advantage.
Why work with us?
At Primark, we know how hard everyone works to achieve our business goals. Having a competitive salary and annual bonus scheme is our way of acknowledging this. We will also provide you with a progressive career path, because clear advancement is what we are all about at Primark
Our flexible working benefit, Your Day Your Way, means you get to choose when to start and finish your workday. Choose to work remotely if you like, in a way that suits you but also helps us get the most out of your talents. There is a lively culture here, and it’s easy to get to know each other in a truly warm atmosphere.
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