Refit NSO Visual Project Manager

Because we strive to put people first.

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

Our Customer teams are right at the heart of what we do. Surrounded by some of the best brand and marketing specialists in the industry, you’ll bring your own ideas to the business to shape the experience of our customers as part of a forward-thinking team.

The role of the Refit NSO Visual Project Manager includes leading refits, new store openings, and visual equipment rollouts from initial planning through to final handover, ensuring exceptional delivery standards and full alignment with brand guidelines and the desired store experience. This role ensures consistency across the GB market by working collaboratively with cross‑functional teams and driving efficiency as the central point of coordination for the GB visual team.

What You’ll Do as Refit NSO Visual Project Manager:

We want you to feel challenged and inspired. Here, you’ll develop your skills across a range of responsibilities:  

1. Lead end‑to‑end delivery of refits, new stores, and visual equipment rollouts—from planning through to handover—ensuring alignment with brand guidelines and an excellent store experience.
2. Develop and manage detailed project plans, including timelines, budgets, risk reviews, and store‑specific VM overlays to ensure consistency across all store grades.
3. Coordinate cross‑functional teams (Store Design, Space Planning, VM, Regional Retail, Central Functions) to ensure timely execution of all VM milestones and onsite support needs.
4. Engage, train and upskill store teams ahead of refit and rollout activity by facilitating workshops, classroom sessions, and virtual training with RVM partners.
5. Provide visual guidance and issue resolution, leading remediation of equipment and POS challenges during the NSO/Refit process while serving as a key escalation point for the GB market.
6. Identify common themes across the GB market and influence improvements while building and shaping a strong talent pipeline of VM Managers and Visual Merchandisers to support future programmes.

What You’ll Bring:   

We want every person in our organisation to feel like they’re making a key contribution. Here are some of the experiences and skills you’ll need for the role:

• Over 5 years’ experience in multi‑site visual merchandising leadership, with a strong track record in managing regional/area-level VM across the GB market, including extensive hands-on involvement in new store openings and refits.

• Exceptional collaborator and cross-functional partner, able to influence, engage, and communicate effectively with stakeholders at all levels while maintaining confidentiality, professionalism, and strong emotional intelligence.

• Proven capability in training, coaching, and developing teams, with experience delivering workshops, training days, and upskilling programmes that build VM capability across stores.

• Highly organised, detail‑oriented, and data‑literate, with strong planning, prioritisation, and multi-tasking abilities—able to manage complex workloads, analyse large amounts of information, and maintain high standards of accuracy and execution.

• A credible VM ambassador with strong customer understanding, demonstrating sound judgement, integrity, persuasive presentation skills, and the ability to lead, influence, and build trust across teams. A clean driving licence is required.

What You’ll Get

The world is changing and it’s important we support our colleagues. People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best. That’s why we offer benefits that put you first

Some of our benefits are:

1. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. 
2. Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria. 
3. Primark Perks – Discounts with some local partner business to our offices

About Primark 

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 480 stores in 18 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.  

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

If you require extra support at any stage of the selection process, please get in touch with our team at removingbarriers@primark.co.uk.

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.