Card Support Specialist

Because we strive to put people first.

Culture, our way.

Technology at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you’ll contribute your unique skills to fuel our technological advancements.

What You’ll Do as Card Support Specialist

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

• Act as a key point of expertise for card payment queries by owning and managing suspected duplicate payment cases, conducting detailed investigations, and ensuring accurate and timely customer refunds.
• Work closely with Customer Service, stores, Finance, and external banking partners to gather information, clarify transaction details, and progress customer cases efficiently and accurately.
• Carry out detailed investigations of card transactions using internal systems and data tools, following agreed controls, timelines, and payment‑journey standards to protect customer trust and support payment accuracy.
• Collaborate with Finance teams and banking partners on reconciliation file preparation, including maintaining processes that generate and support these reconciliation files.
• Prepare, update, and maintain reconciliation and reporting files to ensure data accuracy and support financial settlement processes with internal stakeholders and banking partners.
• Maintain clear communication with the business on case progress and outcomes, while contributing to continuous improvement in duplicate‑payment resolution, refund processes, and overall customer experience across the payments journey.

What You’ll Get

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.

Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.  

What You’ll Bring  

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: 

• Experience working in technology/IT, payments, retail HQ, or support roles, with desirable exposure to card payments, retail systems, banking, or financial processes.
• Knowledge of the full card payment lifecycle and the processes involved at each stage.
• Comfortable working with data and investigations, including running and interpreting SQL queries to support reconciliation analysis.
• Proficient in Citrix and Microsoft Office applications, especially Excel, Outlook, Word, and PowerPoint.
• Strong stakeholder management and communication skills, able to manage expectations and work effectively with retail stores, head office teams, and external partners.
• Able to prepare clear documentation, reports, and reconciliation files, with strong organisation, attention to detail, and the ability to manage multiple cases while maintaining high accuracy and customer focus. 

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.  

About Primark 

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.  

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. 

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. 

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

If you require extra support at any stage of the selection process, please get in touch with our team at removingbarriers@primark.co.uk.