Colleague Relations Specialist – US

Colleague Relations Specialist – US

The CR Specialist provides timely and proactive colleague relations support and advice to the P&C Business Partnering

teams, Retail Managers, and Colleagues. They support the effective delivery of case management, investigation &

process resolution, interpretation of internal policies, and ad hoc support as required.

What You’ll Do

• Accountable for supporting and guiding on CR related concerns based on case load

• Partner with key stakeholders including P&C Business Partnering Team, Area Managers and Store Management to

support great outcomes and bring matters to a resolution

• Be a trusted adviser and subject matter expert in supporting, coaching, guiding managers at all levels of the

business, providing accurate and timely advice on all employee relations matters in line with our internal policies and

procedures and consistent with good practice and employment law requirements including but not limited to:

corrective action; capability (sickness and performance); flexible working; family leave; working time and probation

cases

• Partner with P&C BPs to provide specialist guidance on complex Employee Relations matters, ensuring consistent

application of policies and alignment with Primark Values & Behaviours and organizational values and legal

standards.

• Foster strong, collaborative relationships with P&C BPs through regular communication, data insights, and skill

enhancement initiatives to proactively address CR issues and support a positive employee experience

• Demonstrate excellent communication skills, both written and oral and be able to influence and impact colleagues

at all levels

• Be proactive and creative in considering strategies and solutions

• Work collaboratively with other CR team members by sharing best practice and assisting with cases, as and when

required

• Review CR documentation and provide feedback to stakeholders to ensure the content is clear, objective and

legally compliant and manage this within the SLA timescales

• Provide regular employment law/ CR updates both written and in the form of live learning to clearly drive high

standards

• Accurately and continuously update CR trackers

• Support the CR/LR Lead in providing timely and accurate responses to high profile employee relations queries

• Support senior managers in dealing with high profile CR cases, risk assessing situations, giving accurate and timely

advice

• Liaise and escalate cases to relevant stakeholders on significant cases including but not limited to Corporate PR,

D&I, Security, Legal, Compliance and Data Privacy, Profit Protection and Occupational Health.

• Liaise with external solicitors and key stakeholders in order to progress cases within required deadlines

• Attend employment tribunals if needed to support the key witnesses and represent the business and use key

learnings to improve the quality of future advice and limit business risk

• Considers the relevant legislation when managing a case, assessing the risk and ensuring the company remains

legally compliant. Proactively and consistently consider lessons learned and any follow up actions required

• Proactively keep up to date with all relevant legislative changes which affect the business• Contribute towards, elevate and deliver new and existing training to support the upskilling of management teams.

What You’ll Bring

• Strong and demonstrable experience in Employee Relations in a fast moving, multi-site organisation; including

practical experience in managing day to day ER cases and change management projects

• Great up-to-date knowledge of employee relations practice and employment law

• Strong ability to coach and influence all levels of management on ER cases

• Ability to communicate effectively (both oral and written) and build relationships at all levels

• Ability to work well under pressure, be resilient, prioritise and meet deadlines

• Ability to demonstrate credibility within the organisation

• Good team working skills

• Communicate tactfully, professionally, diplomatically and confidentially at all times, providing regular updates to

stakeholders

• Excellent technology skills 

Excited? Good. Because it’s energising to put your skills to work, in a growing global business committed to helping people express themselves – and feel a sense of belonging.

We encourage all our people to grow, learn, and develop, and we can’t wait to see how you’ll positively impact colleagues in this role. Apply to join as a People & Culture Advisor and be welcomed to the world of Primark.

The pay range for this role is: $97,360 - $146,040

This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting.  The base pay rate offered will account for internal equity and may vary depending on the candidate’s geographic region of work, job-related knowledge, skills, and experience, among other factors.

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. Excited? Good. There’s real accountability and ownership here as you shape your store, team’s futures, and steer sales. It’s energizing to put your skills to work, in a growing local and global business committed to helping people express themselves- and feel a sense of belonging. Because you thrive outside your comfort zone. Apply today to start your Primark journey!

Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email USACareers@primark.com with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.