Business Partner GBS

Because we strive to put people first.  
Culture, our way. 

Technology at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you’ll contribute your unique skills to fuel our technological advancements. 

What You’ll Do as a Technology Business Partner - Global Business Services

As Primark continues to strengthen and scale its Global Business Services (GBS) operations, the Technology Business Partner GBS will play a pivotal role in bridging Primark’s global technology teams with GBS operations; Primark GBS Team and GBS Partner’s Mumbai service centre.

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:  

• Single Technology Contact for GBS (Primark & Partner)
  Act as the central point of contact for all technology-related matters impacting GBS, ensuring consistent ways of working, effective collaboration, and smooth delivery of technology services and changes across global and Mumbai-based operations.
• Relationship & Stakeholder Management
  Build strong, trust-driven relationships with GBS teams, business leaders, and global technology stakeholders; represent Technology in operational reviews, planning forums, and governance discussions to align GBS needs with Primark’s technology strategy and standards.
• GBS Technology Enablement
  Lead and support the onboarding and technology enablement of GBS capabilities—including new services, processes, and teams—ensuring access to appropriate Technology systems, tools, support models, and documentation while bridging communication between GBS and central Technology teams.
• Issue, Risk & Dependency Management
  Own end-to-end coordination of technology issues impacting GBS by working with Infrastructure, Applications, Security, Support teams, and third parties; track and escalate risks, dependencies, and service-impacting issues to ensure timely resolution aligned with governance and SLAs.
• Project & Change Delivery Oversight
  Partner with PMO and delivery teams to manage Technology projects and changes across applications, reporting, automation, data, and infrastructure; ensure GBS requirements are embedded in scope, planning, testing, deployment, and operational readiness for go‑live transitions.
• Continuous Improvement, Governance & Strategic Reporting
  Identify opportunities for process improvement and service maturity; support adherence to Technology controls, security policies, and data protection requirements; contribute to the GBS technology roadmap while providing regular updates to senior stakeholders on performance, risks, and progress.

What You’ll Get 

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.  

Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

What You’ll Bring 

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: 

• Technology Partnership & Global Experience
  Proven background in Technology Business Partnering, Technology Relationship Management, or Technology Service Delivery within a global organisation, with experience supporting Shared Services or Global Business Services (GBS) environments.
• Technology & Service Management Expertise
  Strong understanding of enterprise and operational technology landscapes—including applications, infrastructure, reporting, and service management—along with exposure to ITIL, Agile, or other structured delivery methodologies.
• Cross‑Functional & Supplier Management
  Demonstrated ability to manage cross-functional teams and third‑party suppliers, including experience working with or supporting offshore service centres, particularly in India, and familiarity with multi‑geography operating models.
• Stakeholder Engagement & Communication
  Excellent communication, influencing, and stakeholder management skills, with the ability to engage effectively at all organisational levels and work within multicultural, globally distributed teams.
• Autonomy, Problem‑Solving & Decision‑Making
  Strong analytical, problem-solving, and decision‑making skills, with the ability to work autonomously, manage competing priorities, and deliver outcomes in a fast‑paced environment.
• Enterprise Platform Knowledge
  Working knowledge of key enterprise platforms such as Oracle Retail, Microsoft technologies, ServiceNow, or similar large-scale business systems.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.  

About Primark 

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.     

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.  

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. 

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.