Strategic Technology Partner Manager

Because we strive to put people first.
Culture, our way

Technology at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.
Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you’ll contribute your unique skills to fuel our technological advancements.

What You’ll Get 

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.

Let’s talk lifestyle: Healthcare, Pension, potential bonus,27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

This role is a hybrid opportunity, offering 1-2 days Working from home.

What You’ll Do as a Strategic Technology Partner Manager

We want you to feel challenged and inspired. Here, you’ll develop your skills across a range of responsibilities:

• Supplier Strategy & Market Insight: Define and execute long-term supplier strategies aligned to organizational goals, leveraging market intelligence to segment suppliers, manage risk, avoid technology duplication, and enable innovation and resilience.
• Value Creation & Innovation: Drive measurable value with strategic partners through global collaboration, co‑innovation, and initiatives that enhance colleague and customer experience.
• Supplier Relationship Management: Build trusted, strategic partnerships; act as the primary escalation point; and lead structured governance including QBRs, performance scorecards, and stakeholder alignment forums.
• Commercial & Performance Governance: Establish clear performance frameworks covering KPIs, SLAs, demand, capacity, financial risk, compliance, and continuous improvement, ensuring corrective actions are delivered.
• Leadership & Culture: Inspire a culture of collaboration, accountability, and continuous improvement by setting a clear vision and engaging internal teams and partners.
• CSR, Sustainability & Cross‑Functional Alignment: Advance sustainability, supplier diversity, and ESG goals while working closely with IT, procurement, legal, and finance to support ethical contracting, renewals, and innovation adoption.

What You’ll Bring  

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• Experience & Expertise: 5–8+ years in complex IT environments, including 2–5 years in leadership roles managing technology suppliers, with proven success in large-scale, outsourced partnerships (ideally retail).
• Commercial & Strategic Acumen: Strong track record in commercial principles, contract tendering and negotiation, supplier management, and shaping business strategies as a trusted advisor.
• Analytical & Delivery Skills: Advanced analytical, research, and problem‑solving capabilities; strong understanding of UX best practices, emerging trends, and project management methodologies (Agile and traditional).
• Leadership & Influence: Ability to set and communicate a clear strategic direction, inspire ownership, coach and influence others, and drive change with sound judgment, integrity, and professionalism.
• Communication & Collaboration: Exceptional verbal, written, and presentation skills; emotionally intelligent collaborator who builds trusted relationships, manages sensitive matters confidentially, and engages stakeholders at all levels.
• Personal Attributes & Mindset: Thrives in fast‑paced environments; customer‑centric, entrepreneurial, detail‑oriented, and proactive; passionate about the Primark brand, fashion industry, and delivering continuous improvement aligned to the Technology mission.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.  

About Primark 

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. 

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. 

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