Business Implementation Manager

Because we strive to put people first.  
Culture, our way. 

Transformation at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

As a Business Implementation Manager at Primark oversees the full planning, design, and rollout of Planning and Ranging solutions, acting as the link between business teams, technology, and external partners. The role focuses on delivering new and improved product planning capabilities, designing and training on new forecasting models, and supporting global expansion. It requires strong communication and stakeholder management, along with an understanding of economic, digital, regulatory, sustainability, and market‑expansion priorities to ensure the business remains future-ready.

What You’ll Do as Business Implementation Manager

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:  

• Lead the end‑to‑end planning, design, delivery, and Hypercare of the Assortment Planning solution, ensuring business readiness and successful implementation.
• Drive continuous improvement of the module, ensuring smooth integration with Planning systems and connected platforms such as PLM, PIM, and other key business tools.
• Manage and support external business dependencies, including Depots, Franchise partners, and other third‑party stakeholders, ensuring aligned processes and outcomes.
• Own change management, communications, training, and business requirement activities, providing ongoing support to ensure effective adoption.
• Oversee pillar budgets and resourcing, partnering closely with the Project Manager to maintain strong governance, alignment, and delivery against agreed plans.
• Lead cross‑functional collaboration, testing with the Technology Product Owner, stakeholder and vendor management, and the development of a high‑performing team through capability building and engagement.

What You’ll Get 

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. Let’s talk lifestyle:   

Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.  

What You’ll Bring  

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: 

• Brings a strong background in merchandising with around 5 years’ experience, including 2+ years leading teams, supported by relevant fashion/retail/commerce qualifications or equivalent experience.
• Proven track record in delivering complex business implementations and system rollouts, with deep understanding of planning systems, integrations, governance, budgeting and resource management.
• Skilled in change management, training, user support and driving business adoption, with the ability to problem‑solve effectively and deliver through others.
• Strong leadership capability, experienced in managing and developing teams, and able to operate effectively in fast‑paced, cross‑functional environments.
• Excellent stakeholder and vendor management, with credible communication skills, executive presence, and the ability to influence, present and push back professionally.
• Displays strong personal attributes including high integrity, emotional intelligence, sound judgement, strong planning/organisation skills, and the ability to build trusted relationships across all levels.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.  

About Primark 

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.     

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. 

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. 

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

If you require extra support at any stage of the selection process, please get in touch with our team at removingbarriers@primark.co.uk.