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Team Manager
Team Manager
To drive sales in your department while delivering a great customer experience and store environment. Collaborate with the store management team to support the daily running of the store and develop a high performing and engaged retail team.
Reports to: Department Manager / Assistant Manager
This role will:
Key Responsibilities:
Sales & Customer Experience
People
Operations / Cost Control
Skills & Experience
Aplică
To drive sales in your department while delivering a great customer experience and store environment. Collaborate with the store management team to support the daily running of the store and develop a high performing and engaged retail team.
Reports to: Department Manager / Assistant Manager
This role will:
- Motivate and organise your team to provide exceptional store environment and customer experience while optimising sales.
Key Responsibilities:
Sales & Customer Experience
- Use all available data to gain full knowledge of your section/department’s performance to drive sales and meet targets
- Manage stock file accuracy in your allocated section/department by using all available information
- Drive improved availability in-store with a consistent focus on size and option control to meet customers’ expectations
- Responsible for commercial planning, period layout plans and planograms for your section/department
- Support colleagues to create commercial and inspiring displays in your section/department which enhance the customer experience attracting footfall and sales
- Carry out daily task allocation and daily rosters so that all Retail Assistants in your section/department are fully effective and engaged
- Manage the Tills and Fitting Rooms area when required to provide a fast, friendly and efficient shopping experience that delivers our customer promise
- Manage customer complaints and queries in the first instance with a view to resolving them in line with our customer promise, escalating where necessary to senior management
People
- Organise and guide Retail Assistants in your section/department with a focus on developing their skills and knowledge to provide a great customer experience
- Motivate and engage the Retail Assistants in your team with an emphasis on employee experience, wellbeing, recognition and communication (Primark Way of Communicating)
- Provide ‘in the moment’ coaching and training on the way of working with ongoing observation and feedback
- Assist with recruitment, on-boarding and development of Retail Assistants to create a high performing and engaged team that consistently delivers against standards and policies
- Support with Employee Relations queries with a view to resolving issues at the lowest possible level
- Carry out performance management activities with Retail Assistants, including absence management
- Communicate and promote Primark’s ethical, environmental and charitable initiative ‘Primark Cares’
- Effectively manage the performance of your team through regular feedback to support a culture of continuous learning and improvement and to deliver great customer service
- Leverage the performance and potential of your team by identifying and improving talent with regular feedback
- Manage Workday effectively by responding to requests within timescales and activating system delegation to other managers in your absence
Operations / Cost Control
- Oversee gap ordering and review orders before they are placed for your section/department
- Optimise stock levels to maximise sales in your section/department, through effective use of the Stock Replenishment System (PSR)
- Manage all pricing in line with the Primark Pricing Principles guide, e.g. Monitor pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed
- Assist the Store Manager with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility, including availability for emergency call outs.
- Support the daily running of the store by adhering to all Primark’s policies and procedures
Skills & Experience
- Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues
- Strong service focus with experience of delivering excellent customer experience while maintaining high store standards
- Good commercial awareness and understanding of local trading patterns
- Ability to guide and support a team to achieve results
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