Retail Assistant

Primark Store Hackney

Retail Assistant (Sales)

Purpose of role: To provide a customer experience that consistently delivers everything our

customers are looking for including a great store environment and an amazing customer experience

Reports to: A member of the Store Management Team

Overview of Key Responsibilities

• Provide all customers with an amazing customer experience by engaging with them on their

shopping journey and giving a lasting positive experience

• Provide a great store environment and keep your area looking great for customers throughout the

day by maintaining, tidying, and filling your area whilst at the same time acknowledging and

assisting customers

• Deliver a fast, friendly, and efficient shopping experience at the till points including processing

queries, voids and returns

• Gather feedback from our customers by asking them to fill in our customer survey

• In conjunction with your Line Manager, improve stock availability by identifying order requirements

from your first-hand knowledge of your area and the customer’s needs, to offer our customers a

great range of products and sizes at all times

• Deliver a seamless customer experience in our fitting rooms by maintaining the fitting room

standards and providing size and style assistance when asked

• Prepare and organise returns at every touchpoint throughout the store

• Deliver a high level of presentation of our products and create visually exciting store environments

through Visual Merchandising displays and replacing products as required

• Make sure stock is correctly priced and that pricing activities are carried out in a timely way

including making sure that price changes and correct tickets are displayed

• Keep a tidy and well organised stockroom to allow better visibility of our stock and equipment

making everyone’s jobs easier and promoting a safe working environment

• Complete duties associated with stockroom organisation including delivery receipting, unpacking

and checking off new deliveries and bringing stock from and returning stock to the stockroom as

required

• Carry out stock handling duties including counts, transfers, and managing soiled and damaged

goods

• Participate in the in-store communication cascade by listening, giving ideas and getting involved.

• Carry out stock-take duties as assigned by your Team Lead/Manager

• Be aware of the protection of people, property and premises and report any issues as appropriate

• Promote a safe working environment by being aware of the Primark Health and Safety Vision and

be responsible for your own safety and that of colleagues, contractors, and customers while at

work

• Be aware and proactively mitigate and manage possible hazards across areas of the store

through use of Safe Systems of Work (SSOW).

• Use any tools provided by Primark in the correct and safe way to ensure your safety and the

safety of others

• Ensure all waste is managed and disposed of as per Primark guidelines and processes

• Communicate and promote Primark’s ethical, environmental, and charitable initiative ‘Primark

Cares’

• Other duties as may be required from time to time by your Management Team

Skills & Experience

August 2022

• Strong communication skills and use of English/local language

• Previous experience ideally within a retail environment is an advantage

• Previous experience of working in a busy environment as part of a team

• Desire to provide a great customer experience

• Interest in fashion and trends

• Flexible and willing to learn

• Honesty and Integrity

• Positive, proactive and self-motivated

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

If you require extra support at any stage of the selection process, please get in touch with our team at removingbarriers@primark.co.uk.

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