Retail Implementation and Change Manager

Because you can see how we can be better. Innovate, your way.

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

The Retail Implementation and Change Manager (I&C Manager) is responsible for the coordination and delivery of new projects and processes that enhance Primark’s store operating model. The I&C Manager will be responsible for an allocated group of markets. The role will across Group Retail Operations and other Central Functions to control and coordinate the Implementation & Change plan for each of these allocated markets. The I&C Manager partners with the Country Retail Operations Manager, The Country Leader and the wider Country Leadership team to ensure readiness, resourcing and training is in place to plan, deliver and embed changes to the Store Operating Model.

What You’ll Get

The world is changing and it’s important we support our colleagues. People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best. That’s why we offer benefits that put you first

What You’ll Do:

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

1. Work with business owners of projects across Retail and other central functions to understand the proposed changes, create a plan and timeline for these changes and take responsibility for their implementation.
2. Carry out regular updates with your allocated markets to ensure clarity and alignment exists between the market and their activity plan and understand the pain points the Country is experiencing, reflecting those in the plan.
3. Maintain a multi-year Implementation overview for each market ensuring transparency of this with the Country Leadership team.
4. Work collaboratively with Business Owners and Retail Project Leads to align timelines and ensure these are reflected in the overall Group Project & Implementation plan.
5. Prepare an implementation plan using the Retail Implementation Framework for each project in each market, identifying the best approach for implementation on a market by market basis.
6. Provide support and follow up for all Implementation leads in market once they are appointed to ensure they are consistently delivering on the goals of the project.

What You’ll Bring

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

1. Third Level Qualification – Degree or equivalent
2. Multi-year experience as a Store Manager.
3. Has experience working across International markets
4. Experienced in creating training and process documentation and delivery.
5. Demonstrated ability to complete training of colleagues across Primark stores and markets and comfort in transferring knowledge at both a conceptual and practical level.
6. Show flexibility in working location; travel within Europe may be required; and the role may also require occasional travel further afield

Ready? Good - because we can’t wait to see what you can offer. You’ll be joining a team of diverse, passionate, and talented individuals where you’ll truly belong, collaborating on projects that will shape the future of our industry. If you’re excited about this role but don’t meet all the criteria, we encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team Can determine where your skills may fit in at Primark.

Apply to be part of our future and we’ll contribute to you developing yours.

If you need any reasonable adjustments or have an accessibility requests, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss.

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