WMS Configuration Analyst

WMS Configuration Analyst

Because we strive to put people first.  
Culture, our way. 

Technology at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.  

What You’ll Get 

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. Let’s talk lifestyle:   

Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.  

What You’ll Do as a WMS Configuration Analyst

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:  

• Configure and maintain WMS modules, workflows, RF processes, user roles, and reporting standards across warehouse operations.
• Support site rollouts, upgrades, and enhancements while ensuring adherence to configuration and platform standards.
• Provide day‑to‑day operational support, resolving WMS configuration and workflow issues and managing hypercare during go‑lives.
• Troubleshoot incidents to minimise operational disruption and ensure smooth warehouse execution.
• Drive continuous improvement by analysing operational processes and implementing efficiency‑focused configuration enhancements.
• Collaborate with integration, IT, and operations teams to ensure accurate data flow across ERP, TMS, WCS/WES, and MHE systems, while maintaining documentation and delivering training to superusers.

What You’ll Bring  

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: 

• Strong understanding of warehouse operations and WMS processes, with hands‑on experience in WMS configuration, support, or system administration (1–3+ years; multi‑site exposure beneficial).
• Familiarity with enterprise WMS platforms, ideally Manhattan Active WMS, and solid knowledge of WMS architecture and configuration frameworks.
• Competent technical capability including SQL for troubleshooting/validation and understanding of APIs (REST/SOAP), JSON, and core integration concepts.
• Proven analytical and problem‑solving skills, able to translate operational requirements into effective, scalable system configurations and improvements.
• Strong communication, documentation discipline, and stakeholder engagement skills, with the ability to operate effectively in agile delivery environments.
• Ability to analyse and resolve complex system or operational issues, driving sustainable solutions across warehouse and system workflows.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.
 

About Primark 

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.   

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. 

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. 

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.