In Store Experience Lead

In Store Experience Lead

Because you can see how we can be better. Innovate, your way.

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

This In Store Experience Lead role will sit within our Group Retail Operations division. The role will be responsible for the effective management and execution of projects and initiatives that will enhance the in-store experience for both our colleagues and customers across the businesses, whilst supporting the wider department in delivering our strategic goals to create maximum joy at minimum cost. 

What You’ll Get

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. Let’s talk lifestyle:   

Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.  

What You’ll Do:

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

• Lead multiple projects or initiatives in parallel and will need to manage key stakeholders and other departments with focus to deliver results at pace.
• Develop a strong understanding of our existing system and operating model that affect retail.
• Work with internal and external teams to identify new opportunities for development that fits Retails needs and challenge existing ways of working.
• Focus on driving improved store efficiency, enhance the customer experience or drive like for like sales.
• Work with and challenge other functions on their assumptions to help deliver solutions for their current and future needs.
• Have the ability to work in a team collaborating on different aspects of projects, ensuring that the objectives of all components are aligned, and that the delivered solution will work as an end to end process.
• Collaborate and support the wider Group Operations teams to meet the department strategic goals. This will include supporting on other projects not being led by you.

What You’ll Bring

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• An in-depth knowledge of our operating model and ways of working in stores.
• Have strong analytical skills to interpret customer needs and translate into operational requirements.
• Possess the ability to work alongside management at all levels within Retail, the business and external service providers / business partners.
• Demonstrate strong planning and organisation skills, ability to plan and prioritise work schedule and work within agreed timescales whilst remaining agile in how you work.
• Have strong communications skills (written and verbal) – need to communicate at all levels within Retail, the business and external service providers / business partners.
• Ability to work flexible hours to support the business and the Retail Operations team.

Ready? Good - because we can’t wait to see what you can offer. You’ll be joining a team of diverse, passionate, and talented individuals where you’ll truly belong, collaborating on projects that will shape the future of our industry. If you’re excited about this role but don’t meet all the criteria, we encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team Can determine where your skills may fit in at Primark.

Apply to be part of our future and we’ll contribute to you developing yours.

If you need any reasonable adjustments or have an accessibility requests, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss.

Req ID: JR-1248
 

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.