MHE Trainer

Because we strive to put people first. Culture, our way.

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

Role: MHE Trainer

Purpose of role: To undertake the controlled and formal assessment, familiarisation awareness and where applicable, remedial training and testing of employees and agency workers to operate MHE equipment whilst on site.  To maintain compliance with R.T.I.T.B standards, guidelines and best practice.                                                      

Reports to: Operations Support Manager

Location: Islip

Key Responsibilities:

• Deliver a full suite of accredited MHE training (basic and refresher) to include PPT, CBT, RT or other equipment the Islip site may use together with FLT battery changing.
• Create training plans to ensure all permanent, temporary and agency colleagues are refresher trained within appropriate timelines.
• Ensure trained personnel are entered onto the training register and issued relevant MHE certificates in a prompt and timely manner.
• Support the operation to proactively identify trainees whose actions/behaviour impact on safety, quality and productive performance.
• Ensure regular FLT audits and compliance inspections are conducted and employees challenged about unsafe practices.
• Review all accident and near miss reports involving fork lift trucks, assisting line management and EHS personnel in carrying our efficient accident investigations and make recommendations to prevent recurrence where necessary
• To ensure all personnel are aware of their health, safety & environmental responsibilities through the provision of coaching and training as appropriate
• To support the Company Substance Misuse policy with regard to on-site drug and alcohol testing in accordance with Company procedure
• To ensure all changes to policies and procedures, or any other change activity is fully implemented and supported throughout the change process
• To lead employees to create a culture which encourages safe behaviour and environmental best practice
• Drive a safety culture whereby each team member operates with safety as the primary concern, and whereby safety challenges to colleagues are encouraged and developed

Additional Responsibilities:

• Review of all Safety Conversations and MHE Observations to identify trends and performance issues on individual shifts, and make recommendations for preventative action to minimise / prevent recurrence.
• Support members of the management team in developing and improving their knowledge of MHE use and control

• On-going monitoring of MHE operating processes and make recommendations for physical changes to the operational working area that may reduce incidents / damage to company property
• Lead the Colleague Coaches on your nominated shift(s) when they are assigned to deliver coaching support, providing support and guidance when required
• Take ownership for MHE fleet on site, acting as liaison between Automation and Engineering Manager and nominated MHE fleet provider e.g. Toyota – understanding trends for equipment damage (shift, cost, frequency etc)
• Act as Subject Matter Expert when new MHE is trialled on site, engaging directly with the MHE Contracts Manager for Supply Chain
• Provision of recommended SOP changes to Training Administrator with sign off from self or other relevant stakeholders, so that the master version can be updated to ensure version control
• All other duties as required

Essential knowledge, skills and experience:

• Minimum  3+ years in Logistics industry
• Current holder of RTITB instructor certification
• Strong proven track record of working within a logistics / supply chain training function 
• Excellent interpersonal skills and the ability to develop strong working relationships at all management levels 
• Ability to communicate clearly and concisely 
• Strong analytical skills with the ability to highlight and challenge relevant issues 
• Motivated self-starter
• Strong team player who is confident and personable 
• Ability to work under pressure and prioritise tasks effectively 
• Insightful, accurate and timely management reporting                                      
• Workload planning                                                                 
• Problem Solving
• Can execute with composure under pressure
• Be a collaborative team player with excellent interpersonal/communication skills
• Proven ability in developing effective working relationships across all levels.
• Operates with a high level of integrity, diplomacy, tact and professionalism

Performance Matrix

Customer Focus

• Develops and implements strategies and processes to improve customer service across the business
• Focused on long term customer satisfaction and works to align all actions, processes and decisions so that they deliver long term, sustainable customer satisfaction, as well as supporting the long-term interests of the business

Team Work

• Promotes decisions that benefit Primark even if they are unpopular or controversial and probes others’ decision making to ensure the interests of Primark are always protected.
• Acts as an ambassador for Primark both internally and externally and takes responsibility for all aspects of the business

Communication & Influence

• Provides a professional and credible view when representing the team and department
• Builds and maintains effective communication channels internally and externally
• Considers the impact of communication and prepares the ground in advance when planning to convey important or difficult messages
• Delivers messages which influence the way in which staff see Primark and/or their jobs

Quality Focus

• Is highly focused on the delivery of quality outputs
• Consistently demonstrating and role modelling a concern for quality and maintaining an awareness of what is going on around them, in order to take action to correct others’ quality issues
• Establishes, communicates and monitors quality standards whilst ensuring that work quality is of the highest order

Commercial Acumen

• Systematically examines the market to identify trends and the potential impact on Primark in order to build up a market understanding over a sustained period
• Builds up a network of key external information sources including managers from other leading retailers
• Regularly gathers internal and external information to enable business decisions to be made in the context of economic, social and business trends
• Uses personal judgement to make key commercial decisions that have a significant impact on the success of the business

Analytical Thinking & Problem Solving Skills

• Uses a range of analytical techniques to break apart complex problems and identify solutions whilst evaluating whether arguments are sound
• Cuts through complexity to create simple frameworks, models and strategies that others can easily understand and helps colleagues change their perspective

Planning & Organisation

• Balances time of the team appropriately between the day-to-day, tactical tasks and the longer term strategic priorities ensuring both are achieved
• Keeps all priorities in clear perspective and ensures resources are appropriately aligned to meet delivery requirements

Focus & Drive

• Creates a goal focused culture by encouraging innovative thinking to achieve goals more effectively
• Encourages others to exceed goals and monitors long term goals for teams and individuals
• Consistently look for ways of doing things more efficiently and ensures changes are captured and disseminated, so that they bring long term business benefits

Leadership & Motivation

• Establishes, presents and communicates a clear strategic direction which inspires ownership across the business
• Generates excitement , enthusiasm and commitment to the Primark vision whilst encouraging managers to think about resources as a means to create value

Developing Self & Others

• Establishes long term skills needs of the business. Identifies ways of fulfilling staff development needs
• Builds a high performance learning culture

Excited? Good. Because it’s energising to put your skills to work, in a growing global business committed to encouraging people to express themselves – and feel a sense of belonging. Apply to be part of Primark’s future, today… and enjoy career growth, our way.

About Primark 

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business a over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. 

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.