Product Owner, Workforce Management

Because we strive to put people first.  
Culture, our way. 

Technology at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you’ll contribute your unique skills to fuel our technological advancements. 

What You’ll Do as a Product Owner - Workforce Management

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:  

• Product Vision & Strategy: Align payroll product and service vision with business stakeholders, support Workforce Management objectives, and ensure strategy reflects industry knowledge, Primark’s context, market trends, competition, and customer needs.
• Product Ownership & Delivery: Own the roadmap, release plan, and cross‑portfolio prioritisation; translate the roadmap into a clear backlog; define and refine stories with the Product Manager; and prioritise delivery based on value, risk, and service impact.
• User & Business Understanding: Deeply understand end‑user needs, business processes, and value‑driving activities to guide product decisions, maximise value, and ensure products satisfy business, customer, and consuming tech team requirements.
• Collaboration & Execution: Work closely with delivery partners to meet acceptance criteria, support release and sprint planning, maintain BAU operations, ensure system availability, and manage live products to deliver continuous value.
• Innovation & Continuous Improvement: Stay up to date on technical developments, identify opportunities for new products or enhancements, and build a culture of customer‑value‑driven product development.
• Cross‑Team Leadership & Advocacy: Promote collaboration across Product Owner teams, contribute to enterprise transformation efforts, and educate colleagues across Technology and Primark on agile practices and product management.

What You’ll Get 

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.  

Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

What You’ll Bring

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: 

• Workforce Management Expertise: Experience conducting WFM analysis, interpreting regulations and customer challenges, and delivering production‑ready solutions; previous WFM roles such as Business Analyst, Junior Consultant, or WFM Partner with strong product knowledge.
• Product Ownership Background: Over 3 years’ Product Owner experience in a complex, fast‑paced environment, with a proven record of establishing and growing products and driving service and delivery improvements.
• Industry & Functional Knowledge: Retail industry experience providing strong business and functional understanding, supported by relevant degree‑level education or equivalent experience; Agile Product Ownership or SAFe certification preferred.
• Strategic, Innovative & Commercial Skills: Consistent track record of strategic and innovative thinking, strong commercial management and financial literacy, and ability to identify trends and translate technology opportunities into business value.
• Leadership & Communication: Excellent people leadership, supplier management, and business partnering skills, with strong communication capabilities for both technical and non‑technical audiences.
• Collaboration & Vision: A visionary technologist able to scan emerging technologies, inspire change, empower new ways of working, and collaborate effectively with multi‑disciplinary onshore/offshore development teams.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.  

About Primark 

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.     

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.  

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. 

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.