Business Analyst

Because we strive to put people first.

Culture, our way.

Technology at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you’ll contribute your unique skills to fuel our technological advancements.

What You’ll Do as Business Analyst

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

• Advise Product Owners and Project/Programme Managers on Primark’s business analysis methodology, ensuring effective identification, prioritisation, and validation of business and user requirements.
• Capture user needs, pain points, and process gaps through stakeholder interviews, workshops, and documentation reviews, analysing both as-is and to-be processes.
• Collaborate with architects, developers, and product teams to translate business and technical needs into clear, actionable requirements, user stories, and acceptance criteria.
• Maintain strong knowledge of systems and processes, manage requirement prioritisation (e.g., MoSCoW), and ensure full traceability throughout the delivery lifecycle.
• Support QA and UAT by clarifying expected system behaviour, triaging defects, and ensuring solutions meet business objectives.
• Contribute to discovery, business case development, training, and adoption work while continuously improving and championing Primark’s business analysis methodology.

What You’ll Get

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.

Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.  

What You’ll Bring  

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: 

• 3+ years’ experience in Business Analysis or business relationship management, ideally within a retail environment.
• Strong knowledge of software delivery lifecycle, software design principles, and system capabilities, with proven experience delivering solutions in Agile (Scrum/Kanban) settings.
• Hands-on expertise with Jira, Azure DevOps, Confluence, and managing product backlogs or project workflows.
• Demonstrated retail industry experience, especially with EPOS or in‑store technologies.
• Exceptional written and verbal communication skills, able to translate between technical and non‑technical audiences, paired with strong analytical, logical, and problem‑solving abilities.
• Relevant degree/qualification, with desirable additions such as knowledge of retail tech trends, Power BI/Tableau, or certifications (IIBA, BCS, Scrum Alliance, etc.).

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.  

About Primark 

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.  

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. 

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. 

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

If you require extra support at any stage of the selection process, please get in touch with our team at removingbarriers@primark.co.uk.