Ecommerce Operations Manager

Because your new ideas are our way new ways of working.
Evolve, your way.

Digital at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.  

The Ecommerce Operations Manager at Primark supports the Click & Collect strategy by driving availability while optimising stock levels. They collaborate with trading, merchandising, marketing, and content teams to deliver strong online performance. The role focuses on using data analysis and commercial insight to guide strategic decisions and improve product ranges. It offers exposure to a fast-paced digital environment, developing commercial, communication, and influencing skills.

What You’ll Do as an Ecommerce Operations Manager:

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:  

• Own and drive the stabilisation agenda for peak FY27/28, identifying Click & Collect stock challenges and influencing Supply Chain/Technology to resolve issues and prevent lost sales.
• Manage end-to-end reporting of stock in the Ecommerce fulfilment centre, balancing capacity constraints with replenishment and new product intake to support peak sales.
• Improve speed of new stock going live online by prioritising operational workflows and influencing Product Content Solutions to address gaps.
• Lead reporting and action planning for on-site product availability, partnering with Digital Merchandising to improve availability and conversion.
• Develop, test, and roll out a new reporting suite to enhance data visibility for key stakeholders.
• Collaborate with Supply Chain to assess fulfilment centre efficiency and drive improvements in stock cover and sell-through metrics.
• Contribute to Digital Transformation by shaping scalable, commercially optimised solutions for the Ecommerce trading function.
• Proactively manage stakeholders, drive cross-team collaboration, and lead a high-performing Ecommerce trading team while supporting Ranging and Trading strategy development.

What You’ll Bring  

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: 

• 4+ years’ experience in Ecommerce or Fashion Merchandising, with a relevant business/fashion qualification (or equivalent) and familiarity with web analytics tools.
• Strong data management and analytical skills, with a proven ability to leverage insights to drive commercial results.
• Excellent written and verbal communication skills, effectively engaging and collaborating with diverse stakeholders.
• Proven ability to work in fast-paced, deadline-driven environments while managing multiple tasks and prioritising workload independently.
• Detail-oriented with a proactive approach to identifying commercial opportunities and improving processes.
• Strong leadership capabilities, including coaching, mentoring, and guiding teams to achieve objectives.
• Demonstrated collaborative mindset, contributing effectively as a team player across functions.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.  

What You’ll Get 

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.

Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.  

About Primark 

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.  

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. 

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.