Change Lead

Because your new ideas are our way new ways of working. Evolve, your way.

Technology at Primark

Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you’ll contribute your unique skills to fuel our technological advancements.
As Primark continues to grow with new or expanded presence across multiple continents, we need to evolve our operating model to ensure we can become a truly global business. Our customers and our product offer are at the heart of the business; therefore, we need to be able to cater for a diverse range of customers and optimise our stock across the estate dependent on our customer demands. To create a more efficient and scalable operating model; technology, data and insights underpin this transformation.

Following a transition from two buying offices to one Global Buying Office in 2019, the Product Model Programme moved into a Transformation phase with the objective of ensuring the future model is ‘fit’ to (i) sustain our economic advantage over competitors and (ii) support our global growth goals, whilst remaining consistent with our overall vision and strategy for the business, and our value position to deliver amazing affordable fashion to all.

The Product Model encompasses the full end to end of the product journey, from Strategy, Range Planning and Buying, through to Stock Management and Trading, and the associated processes for our Buying, Merchandising, Design, Quality, Sourcing and Retail teams.

What You’ll Get

The world is changing and it’s important we support our colleagues. People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best. That’s why we offer benefits that put you first

Some of our benefits are:

• 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
• Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria.
• Bonus potential

What You’ll Do:

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

• Working with business leaders, take a strategic view (aligned to Primark 2030) to understand specific needs, change context, climate and capacity to implement and adopt the required changes across the total programme from initiation to evolution.
• Working with programme leadership, proactively create and refine the change management strategies for Product Model within Primark’s business context. Support senior leaders with change sponsorship and transformation leadership approaches.
• Design and deliver Primark’s change related work for the Product Model (e.g. Change Impact Assessment, Learning Needs Analysis, Comms approach, climate and capacity analysis) complete change impact assessments, measurement strategy and embedding approach.
• Provide pragmatic support to make change happen in our global organisation, with a multi functional, enterprise wide view taking international navigation and cross border activation planning into account.
• Design and develop any and (potentially all) resources to launch, activate and embed within target areas of the business.
• Lead small team of Change Pillar Leads to provide integrated change strategy and solutions to embed Product Model across full Primark business and operations.

What You’ll Bring

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• Significant Change experience gained through several complex and varied environments. Global or significant cross border experience is necessary
• Retail experience – either working in or with FMCG, retail or management consulting for a minimum of 8 years
• Experience of product model type implementation at major organisation, or similar end to end system - led organisational change
• Ability to Engage, Inspire & Influence (at all levels)
• Having managerial courage to overcome issues and challenge appropriately
• Effective organisational skills and the ability to deliver multiple high-priorities in a fast-paced environment
• Great analytical and problem-solving skills with a high degree of commercial expertise

Ready? Good - because we can’t wait to see what you can offer. You’ll be joining a team of diverse, passionate, and talented individuals where you’ll truly belong, collaborating on projects that will shape the future of our industry. If you’re excited about this role but don’t meet all the criteria, we encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team Can determine where your skills may fit in at Primark.

Apply to be part of our future and we’ll help you develop yours.

If you need any reasonable adjustments or have an accessibility requests, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss.

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