Service Desk Analyst

Service Desk Analyst (12 Months - Fixed Term Contract)

Because we strive to put people first.  
Culture, our way. 

Technology at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

What You’ll Get 

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. Let’s talk lifestyle:   

Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness center, and a subsidized cafeteria.  

What You’ll Do as a Service Desk Analyst
 

The work you do shapes the impact we have. We’re focused on providing you with the culture to reach your potential. Your wellbeing is our top priority.

• Deliver 1st & 2nd level support for P&C applications (Workday, BrassRing, Digital Learning, Time & Attendance), ensuring timely issue resolution within SLA.
• Handle service requests end‑to‑end, documenting all issues in the service management tool and ensuring high-quality communication with users.
• Conduct system training for employees and maintain up-to-date, localized job aids and FAQs for people systems.
• Support testing, corrections, and Acceptance into Service activities for new or updated services.
• Collaborate with external service providers and internal People Systems/Technology teams to drive effective issue resolution and represent Primark requirements.

Adhere to Primark security and data privacy policies while ensuring strong links and participation in team meetings and operational activities

What You’ll Bring  

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• Highly Customer service focused, with a genuine desire to provide an excellent Service Desk experience.
• Highly organized, detail-oriented, possessing the ability to effectively priorities.
• Excellent attention to detail and an ability to analyze and interrogate high volumes of information as well as demonstrating an ability to focus on higher level overview.
• Be a collaborative team player with excellent interpersonal/communication skills.
• Proven ability in developing effective working relationships across all levels of the organisation.
• Operates with a high level of integrity, diplomacy, tact and professionalism

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.  

About Primark 

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.  

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. 

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.