Shift Manager (Night Shift)

Purpose of role: To ensure that the depot operation performs efficiently and effectively to provide a high quality and cost effective service, delivering on all KPIs within budgeted cost. 

Reports to: Operations Manager 

This is a night shift role, working 22:00-06:00, any 5 over 7 

Key Responsibilities: 

• To ensure the efficient and effective achievement of all operational targets and key performance indicators.
• Constantly review site performance to drive maximum efficiency and productivity within the warehouse.by eliminating waste and risks to the operation.         
• Drive and support continuous efficiency improvements across the depot.
• Drive a safety culture whereby each team member operates with safety as the primary concern.
• Maximise accuracy, productivity and space utilisation.
• To adopt and promote a change culture within your team / shift
• To support the depot succession plan through identifying talent and supporting continuous professional development through, coaching and feedback.
• To conduct an objective based personal review twice a year with your Management team.
• To ensure all company policies and procedures  around conduct, performance and  attendance are followed without exception
• Ensure compliance to all Standard Operating Procedures (SOP’s)
• Team building and morale / engagement Management.
• Effective leadership and Management of the shift operational and administration teams.
• Analyse shift performance daily using the Plan, do review process

Essential knowledge, skills and experience:

• Experience in formulating action plans to deliver performance improvements
• Minimum 3+ years’ experience in the logistics industry.
• Proven ability to analyse complex logistical problems and develop improvement plans to include financial cost and benefits
• Demonstrable experience of working with clients in a positive and collaborative manner
• Efficient problem solving skills
• Strong report writing and statistical analysis skills
• Experience of budget planning and financial management
• Strong communication skills across all levels, harnessed to the ability to influence peers and senior managers
• Experience of culture change and managing others through a change process
• Significant knowledge of health and safety best practice
• Experience of managing in a large scale, fast moving retail logistics operation
• Experience of utilising and interrogating Warehouse Management system
• Performance Management / target setting
• Significant experience of managing complex disciplinary, grievance and appeal hearings

Personal attributes: 

• Objective and open to change
• Target driven with clear prioritisation ability 
• Driven to develop themselves and others
• Decisive and consistent
• Energetic and enthusiastic
• Engagement with people around them
• Ability to coach and support
• Strong role model