Digital Delivery Lead

Because we strive to put people first.

Culture, our way.

Technology at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

Our technology team is driving innovation, and your expertise will help shape future advancements. As a Technology Delivery Lead, you will orchestrate delivery across a platform or product sub-domain, ensuring outcomes through effective planning and dependency management. You will lead complex, multi-team delivery across business and technology areas. Reporting to a Technology Delivery or Product/Platform Manager, you will play a key role in delivering impactful change.

What You’ll Do as Digital Delivery Lead

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

• Lead end-to-end delivery orchestration for a defined Technology or Business platform / Product sub-domain (e.g. POS, Integration, Connectivity, Digital Transact), owning and maintaining a single, transparent delivery plan with clearly identified dependencies across multiple teams.
• Coordinate cross-team execution and dependencies, ensuring full visibility of work, proactively managing internal and external dependencies, and facilitating prioritisation and sequencing to deliver changes in a structured, aligned manner.
• Drive governance, reporting and delivery performance, including running platform/product governance forums, ensuring accurate and timely reporting, and actively resolving delivery impediments and blockers through ‘team of teams’ collaboration.
• Enable effective stakeholder alignment and delivery feasibility, working closely with Product, Technology, and Business stakeholders (Heads of, Managers, Product Owners, Architects) to support transparent discussions on delivery timelines, risks, and outcomes.
• Manage delivery resources and financials, including ownership of the resource profile (internal and external) and day-to-day operational management of the platform/product change budget (typically £2m–£6m) in partnership with the Tech Portfolio team.
• Ensure risk, audit, and control compliance, by engaging with Governance, Risk & Controls teams to proactively identify, plan, and integrate risk and audit activities into the delivery roadmap, within a complex, multi-team environment without direct line management responsibility.

What You’ll Get

This role is a hybrid opportunity with 2-3 days Working from office.

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.

Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.  

What You’ll Bring  

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: 

• 5+ years’ Delivery Management experience with a proven track record of successfully delivering high-quality outcomes in complex, cross-functional environments.
• Strong knowledge of retail technologies and domains, with desirable experience across areas such as Supply Chain, Planning & Trading, Sourcing & ESG, Digital, or Store Operations.
• Expertise in delivery methodologies (Agile, Scrum, Waterfall, PMI) with strong planning, facilitation, and problem-solving skills to anticipate risks and drive resolution.
• Proven ability to manage suppliers in multi-vendor environments, including contract negotiation, performance management, and delivery accountability.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels (including Head of level) and clearly translate complex technical concepts for non-technical audiences.
• Strong leadership and collaboration mindset, with the ability to orchestrate cross-functional teams, foster innovation, challenge the status quo, and ideally supported by relevant certifications (PMP, PRINCE2, APM, Scrum, SAFe).

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.

About Primark 

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.  

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. 

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. 

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