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Project Manager

Project Manager – Digital Engagement

Purpose of role:
This is a project management role within the Transformation Office, accountable for ensuring successful delivery of multi workstream project which makes up an integral part of a programme of work. The person will be responsible for upholding robust governance processes in a highly visible programme. The role will be responsible for developing and enhancing the overall Primark customer experience

Location: Dublin

Duration: Permanent
Reports to: Digital Project Delivery Lead

Key Responsibilities:
  • Have the ability organise multiple priorities and have proven experience driving big initiatives to implementation
  • Stakeholder management and influencing skills will be key to success in this area along with the ability to manage competing priorities objectively in line with business strategy. This is a focal role requiring regular interaction with colleagues at all levels of the organisation
  • Supporting key business leaders by planning and maintaining the key activities across all workstreams in the package of work. Owns the critical path for digital engagement which sits within the overall programme of work
  • Be responsible for ensuring cross functional dependencies are identified
  • Be responsible for identifying and flagging any risks to the critical path and/or budget
  • Expected that this individual would sit on a multi-level working groups and be responsible for accurately representing their package of work. Therefore, clear and concise communication skills are required
  • Continuously evaluate and challenge any changes in activities to ensure these are aligned to and deliver the business strategy and benefits
  • Evolve project reporting and insights to enable fast-paced decision-making and risk management
  • Implement an agile delivery model including ways of working, governance structure, reporting mechanism and funding model
  • Responsible for ensuring project KPIs are measured, achieved and communicated

Key Interactions and engagement as part of role:
  • Programme Directors and Line Managers
  • Project Delivery Leads and Project Managers – Transformation Office
  • Finance Transformation Office
  • Technology Leadership Team
  • Technology PMO
  • P&C Leadership Team
  • Other business unit Portfolio Managers & Project Managers
  • Senior Business Stakeholders - ABF
Essential knowledge, education, skills and experience:
  • Educated to degree level and have at least 3+ years PMO experience
  • Experience working to deliver a digital strategy
  • Understanding of CRM, SEO & Marketing principles
  • Formal Project Management qualification
  • Experience of agile methodologies
  • Experience in Budget Management and being compliance focused
  • Be a highly motivated self-starter with a can-do attitude
  • Strong relationship-builder with proven record of managing stakeholders at all levels of the organisation
  • Excellent communication and engagement skills
  • Continuous improvement mindset
  • Delivers value for the customer through collaboration
  • Experience of using PPM Tools e.g. Planview
  • Proven track-record in a resource management role

Personal Attributes:
  • Highly organised, detail-oriented, possessing the ability to effectively prioritise projects and deliverables whilst meeting deadlines set by management
  • Excellent planning and organisation skills, ability to multi-task, plan and prioritise work schedule for self and team and work within agreed timescales
  • Excellent attention to detail and an ability to analyse and interrogate high volumes of data as well as demonstrating an ability to focus on higher level overview
  • Proven ability in managing sensitive matters whilst ensuring all Primark information remains confidential to the business
  • Be a collaborative team player with excellent interpersonal/communication skills, while demonstrating high levels of emotional intelligence and possess the ability to push back with professionalism. Proven ability in developing effective working relationships across all levels of the organisation
  • Operates with a high level of integrity, diplomacy, tact and professionalism
  • Effective and persuasive presentation skills, including the ability to present complex information in an understandable manner to all areas of the business
  • Ability to lead, influence and coach others
  • Sound judgement, unquestionable ethics and integrity with high degree of transparency and trust


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