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Temporary Trainee Manager North East

Role: Trainee Manager

Purpose of role: To assist the store management team in the day to day running of departments, while aiming to maximise sales figures and learning the requirements of a Primark retail manager
Reports to: Store Manager/ Assistant Manager
Key Responsibilities:
Sales and Commercial Focus – Maximising sales, opportunities and performance
  • Drive and monitor sales in your department ensuring that all targets are met
  • Ensure all department sales reports are checked daily/weekly and action taken where appropriate
  • Using all available reports maintain a full knowledge of department sales figures, budgets and SPV (Selling Price Variance) to maximise performance
  • Mark down individual items of stock in line with company policy, in a timely manner and monitor to ensure sell through
  • Understand the market by monitoring the local area and competitor activity to maintain competitive advantage
  • Communicate and promote Primark’s Corporate Social Responsibility policy
Stock Management – Managing stock file so as to minimise cost
  • Ensure stock levels are sufficient to maximise sales across department, through effective use of the Stock Replenishment System (PSR) system
  • Be fully aware of stock in your department and use available information resources to ensure stock is displayed in line with sales and that best sellers are promoted
  • Monitor the performance of new lines and replenish stock to ensure sufficient cover in your department to deliver maximum sales performance
  • Implement relevant systems and procedures to minimise stock loss and ensure it is within company limits
People – Recruiting, leading and motivating team to achieve company standards
  • Optimise staff morale and promote a positive work environment whilst ensuring staff are fully aware of their obligations in relation to company policies
  • In conjunction with supervisors compile daily plans for staff coverage and rotas
  • Communicate with and work alongside staff and supervisors to achieve required results
  • Gain understanding of all areas of the store and company strategy
  • Develop management and people management skills
  • Work in conjunction with the store manager to achieve targets and timescales set in the Management Development Programme
  • Develop own capability by using all Management resources to learn new systems and procedures
Merchandising – Delivering excellent visual standards
  • Ensure that high visual merchandising standards are sustained in line with the Store Operations Manual across the department and visual impact is optimised in order to attract sales
  • Ensure levels of stock are maintained and merchandised in line with company guidelines to maximise sales
  • Ensure department presentation, point of sale and ticketing is consistent and in line with legislative requirements and company policy and procedures
  • Carry out department inspections daily
Operating Standards – Consistently deliver against company expectations and policy
  • Implement systems and procedures to maintain operational standards in line with the Store Operations Manual and all other procedural guidelines
  • Maintain standards throughout the day ensure recovery is completed daily
  • Ensure compliance with the company refund procedure and daily refund checks
Customer Service – Leading the team to deliver excellent customer service
  • Ensure staff are demonstrating excellent customer service standards at all times
  • In the event of a customer complaint or query react in a professional and courteous manner, elevating the issue to senior management where necessary
  • Ensure compliance with the company refund procedure and daily refund checks
Environment, Health & Safety – Overall store responsibility for ensuring H&S standards are adhered to
  • Maintain an up- to-date understanding of relevant legislation to produce a safe working environment across your departments
  • Ensure all EHS records and documentation are maintained within company guidelines
  • Ensure compliance with legislation associated with fire prevention and the protection of people and property in the event of a fire
  • Accountable for staff being fully conversant and comply with Health & Safety at work provisions
  • Be alert to any potential hazards across your departments
Security – Preventing company property loss, theft or abuse
  • Responsibility for holding store keys and being available for emergency callout
  • Ensure staff in the department are fully aware of and complying with company policies regarding security
  • Accountable for securing all cash, stock and property
  • Follow appropriate company policies regarding customer or staff theft
  • Comply with company procedures on staff searches
  • 3 years retail experience in a sales/service, supervisory or management capacity
  • 2 years fashion value retail experience
  • 2 years team leadership experience
  • Qualified to GCSE level (or equivalent) in Mathematics & English

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