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Supply Chain Systems Analyst

Role: Supply Chain Systems Analyst

Purpose of role: Support business operations through development of existing and new Supply Chain systems. Involvement in all stages of project lifecycle, from solution design through testing to implementation and on-going support.
Reports to: WMS Project Manager, Supply Chain
Location: Islip or Reading – this role will require extensive travel
Key Responsibilities:
  • Development of site specific and generic WMS configuration to support depot operations
  • Management of functional accesses, and related controls to ensure appropriate colleague access to functionality
  • Support development teams in definition of new business process and system configuration, on project by project basis
  • Manage configuration change through development and maintenance of Solution Design Specifications to ensure, changes and specific configuration is clearly documented
  • Work with Primark ICT and other 3rd party partners to define configurations changes and manage structured releases through release notes
  • Provide systems support as required around project implementation to ensure code/configuration releases land with no site disruption
  • Develop and maintain full understanding of site systems applications and associated peripherals
  • Develop and maintain understanding of key data flows to and from key Supply Chain applications (WMS/TMS/RMS/WCS automated solutions, etc)
  • SQL/Other Query writing experience to access operational data to support Continuous improvement activity
  • Project Support
  • Application Support
  • System Testing
  • Manage System administration – data configuration, rule setup, access levels etc
  • Support management and document change control process.
  • Interface to IT Department for 3rd party support escalations
  • Act as SME for Supply chain applications
  • Manage change requests through user requirements, specification, development, testing documentation updates & implementation
  • IS implementation of new phase developments, covering re-platforming of WMS solution as required
  • Work within operational and project teams to support Supply Chain development activity
Operational Processes, System processes, Procedures & Project Delivery:
  • Respond to escalations and provide site support as needed
  • Identify robust ways of working to keep processes simple to understand and execute on a day to day basis
  • Process review/ Process improvement knowledge and experience
  • Understand voice dialogue and RF devices and how these can support operational improvement
  • Training & documentation – define requirement for & then facilitate creation and maintenance of required IT documentation
  • Delivery of appropriate IT Training

Monitoring and Measuring
  • Support provision of ad hoc data requests from SC systems
  • Ensure that SOPs clearly articulate operator process with inclusion of features and work around documentation where necessary.

  • Work with project team and operational managers to deliver ‘right first time’ solutions
  • Develops effective relationships & foster positive working relationships, is sensitive to cultural differences.
  • Support super users and others in development of their system understanding
Knowledge, skills & experience:
  • Experience of solution design and Warehouse implementation projects
  • Detailed understanding of WMS configuration (ideally JDA 2009.1 Discrete)
  • Familiar with Voice/RF watch script or voice dialogue
  • Familiar with automated/integrated solutions to WMS applications
  • Thorough knowledge of warehousing and distribution systems and techniques.
  • Experience on SQL and XML basic query logic
  • Supply Chain Application Knowledge (WMS/TMS/RMS/Automation)
  • Strong Process knowledge and understanding across logistics
  • Rigorous and analytical approach to problem solving with the ability to operate under pressure in a fast moving environment
  • Ability to deliver robust and sustainable process improvement solutions
  • Good communication skills, with ability to frame ideas and concepts in easily understandable terms

Learn more about Primark


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  • Supply Chain & Warehousing, Islip, England, United KingdomRemove