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Digital Experience Delivery Manager

Digital Experience Delivery Manager
Dublin / Reading

As a Digital Experience Delivery Manager, you will play a key role in managing the Programme of work associated with launching a new digital platform, working across various business areas.

Duties & Responsibilities:
  • Partner with the Digital team (and other functional business leaders as required) to develop, implement and manage the strategic roadmap aligned to business goals within relevant functional areas.
  • Work with stakeholders to agree scope, feasibility, business case, costs, programme/project timeline to ensure projects are sequenced correctly and are signed off.
  • Develop programme budgets, monitor and report progress against these to the project steering group.
  • Lead the implementation of a series of key projects within the Program that together deliver the business objectives for Primark.
  • Build and manage key relationships with both internal and external stakeholders including Third party partners.
  • Work with suppliers and functional teams to ensure a coordinated approach to programme implementation to maximise synergies and cost efficiencies
  • Ensure Projects are delivered in a manner that conforms to relevant standards and guidelines (i.e. regulatory, compliance, architectural frameworks).
  • Manage the risks and issues ensuring they are communicated and mitigated so that the business is kept fully informed of progress, and impact on external customers is minimised
  • Actively manage the Programme against milestones and specifications and manage any change to individual project scope.
  • Understand and monitor internal dependencies and external dependencies to other projects and programmes
  • Management of a significant financial budget, working with Project Managers and Work-Stream leads to track costs, monitor resource allocation and develop project plans
  • Ensure effective communication on projects; such that there is the ability to facilitate timely and accurate decision making across the business.
  • Work closely with Project Managers and Work-Stream leads to ensure a successful Programme delivery.
  • Ensure that controls and measures are in place to assure quality of deliverables.
  • Provide impact assessments for changes to timings and scope within projects and ensure that change requests are managed per defined processes.
  • Effectively manage the relationship with the customer and identify further project opportunities as they arise.
  • Act as the primary point of contact for all matters relating to the program of work.
  • Work closely with the Technology Department to scope and define end to end service provision and ongoing partnership, for initiatives delivered through projects
  • Ensure that any systems solutions are set against the context of the end to end business requirements including functional and non-functional requirements..

Skills & Experience:
  • Operating at a Senior Programme Management or Delivery Manager level with a minimum 5 years’ experience at this level.
  • Extensive, proven large scale Program delivery experience within a Global business.
  • A proven track record of defining, driving and delivering complex solutions in a fast-paced organization.
  • Significant experience and applied knowledge of establishing cross functional Digital organizations.
  • Functional understanding of Digital systems, and how they interface from a process perspective to upstream and downstream business areas.
  • Experience of managing multiple delivery disciplines i.e. planning, requirements definition, business process development, organizational set up, change management, project and program delivery.
  • Experience in managing the onboarding and evolution of specialist Partners.
  • Experience in utilizing cloud-based solutions.
  • Exceptional communication skills, with the ability to present complex information in an understandable manner to all areas of the business.
  • Exceptional analytical and problem-solving skills, and experience applying these skills to resolve business, solution design, and operational issues.
  • Outstanding collaboration and partnership capabilities – both internally and externally.
  • The ability to influence, build and maintain trusted relationships at all levels within the business.
  • Exceptionally strong attention to detail.
  • Experience of planning, forecasting, budgeting and managing cost.
  • A broad understanding of digital marketing, content delivery and customer engagement to advise and implement best practice initiatives for Primark

Personal Attributes
  • Promotes customer centricity and ensures focus on creating great customer experiences.
  • Thrives in a fast-paced environment with the ability to deliver best in class solutions in the face of changing business requirements and unforeseen circumstances.
  • Sets aggressive goals and is accountable for continuously driving improved performance, whilst ensuring high standards
  • Highly organised, possessing the ability to effectively prioritise.
  • Excellent planning and organisation skills, ability to multi-task, plan and prioritise work schedule for self and team and work within agreed timescales.
  • Operates with a high level of integrity, diplomacy, tact and professionalism.
  • Sound judgement, unquestionable ethics and integrity with high degree of transparency and trust

Learn more about Primark

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