ICT Project Manager (PM)
Purpose of role:A Digital Project Manager is required to manage Primark’s digital projects, as well as, provide support in the day to day operations and continuous improvement of the online platforms.
Responsible for the management of various projects from initiation to smooth transition to service, following project management governance processes. The successful candidate will also be part of a team responsible for managing the continuous improvement Digital roadmap along with business stakeholders within an agile delivery methodology.
The role requires significant digital project delivery experience and exceptional communication skills, to ensure effective engagement with a diverse stakeholder group. The Digital PM will need to have worked in Digital Systems delivery for a minimum of 7 years and have a proven track record excelling in high volume, high security and high availability environments.
Reports to:Digital Portfolio Manager
Location:Reading / Dublin
•Project manage the process from initiation through to sign off, adhering to all Project Management Office requirements & standards
•Scope project requirements and prepare business cases utilising and exploiting digital industry experience
•Take on the project management of programme work streams through to successful implementation to build an exceptional and leading digital experience.
•Ensure that all change within the Digital Landscape can support high resiliency and performance
•Ensure that all change within the Digital Landscape can support a very high number of customers (and customer records) for any future digital initiatives
•Have the ability to work in a team collaborating on different aspects of a large project, ensuring that the objectives of all components are aligned and that delivered solution will work as an end to end process with all of Primark’s existing systems and can support the very high volume of transactions that are generated though those systems
•Ensure that all functional requirements and non-functional requirements are delivered, and can support a very high volume of transactions and customers to optimise the overall digital experience
•Be able to take responsibility for managing aspects of digital project, managing resources, budgets, timelines, 3rd parties and delivering status reports, monitoring risks and issues, feeding into the overall project.
•Successfully engage in multiple initiatives in parallel and utilise industry wide digital experiences to influence highly effective outcomes and business value
•Aid in delivery of the continuous improvement of Primark’s Digital Platforms via agile process and backlog prioritisation - own the change management process for continuous improvement
•Work collaboratively with key business stakeholders to prioritize backlog from an ICT perspective
•Support the business hands-on when required with issues and support Business as Usual
•Leverage 3rd parties, research organisations and suppliers to keep up to date with innovations and technologies that are applicable to and ready for adoption in a business of our scale, with a high volume of transactions. This includes adoption of technologies from other business sectors e.g. Telcos, High Tech, Manufacturing, FMCG, FinTech, etc.
Competencies, knowledge, skills & experience:
•Educated to degree level (or equivalent).
•Minimum 7 years’ experience in the delivery of digital projects (B2C)
•Project Management accreditation (PMI, Prince 2 or equivalent – relevant experience also considered)
•IT experience in the Digital project management
•Extensive knowledge of digital delivery platforms (content management, CRM, UGC, DAM)
•Proven track record of delivering digital innovation projects in the retail or other related industries
•Comprehensive understanding of SEO and Google Analytics, Google Tag Manager
•Functional and technical understanding of Digital Systems within a Retail environment (B2C)
•Comprehensive experience of Project Management role and PMO requirements & methodology
•Significant experience delivering online security and compliance projects
•Hands on experience with digital platforms (marketing or commerce)
•Familiar with Agile delivery methodology
•Excellent communication and mentoring skills
•Familiar with common development practices & Service oriented environments.
The ideal individual will have the proven ability to:
•Possess the ability to work alongside senior management at all levels within ICT, the business and external service providers / business partners.
•Demonstrate strong planning and organisation skills, ability to plan and prioritise work schedule and work within agreed timescales.
•Have strong communications skills (written and verbal) – need to communicate at all levels within ICT, the business and external service providers / business partners.
•Show flexibility in working location; travel within Europe is required, but the role may also require occasional travel farther afield
•Ability to work flexible hours to support the business and the ICT Team.
•Highly organised, detail-oriented, possessing the ability to effectively prioritise projects and deliverables whilst meeting deadlines set by management.
•Excellent planning and organisation skills, ability to multi-task, plan and prioritise work schedule for self and team, and work within agreed timescales.
•Excellent attention to detail and an ability to analyse and interrogate high volumes of data as well as demonstrating an ability to focus on higher level overview.
•Proven ability in managing sensitive matters whilst ensuring all Primark information remains confidential to the business.
•Be a collaborative team player with excellent interpersonal/communication skills, while demonstrating high levels of emotional intelligence and possess the ability to push back with professionalism. Proven ability in developing effective working relationships across all levels of the organisation.
•Able to work side by side business stakeholders and to help where required with online operations
•Can manage work independently and with some level of flexibility when priorities change
•Able to work without a high level of detail and direction at times but able to distil priorities and define direction and scope with little supervision
•Ability to influence stakeholders
•Operates with a high level of integrity, diplomacy, tact and professionalism.
•Effective and persuasive presentation skills, including the ability to present complex information in an understandable manner to all areas of the business.
•Ability to lead, influence and coach others
•Sound judgement, unquestionable ethics and integrity with high degree of transparency and trust