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Meet Andy. Shift Manager.

Islip Warehouse

I'm one of the Shift Managers on a rotating day shift. I directly manage ten Team Managers and anything upwards of 150 colleagues. Each Team Manager has their own teams who they are responsible for which consist of full-time Primark colleagues and agency colleagues. The colleagues report into the Team Managers and the Team Managers report to me.

When I first worked with Primark, I worked at the Thrapston Distribution Centre. I was there for six years, working for DHL which is a third party contractor. Then, I left the Thrapston depot to be an Operations Support Manager within DHL. Soon, the opportunity arose to work for Primark directly. I knew the contract, knew the people and I knew what sort of employer they were from working at Thrapston. I seized the opportunity.

Always listening

At Primark, you’re not a number, you’re an actual colleague. I suppose you could describe the relationship between colleagues and the company as more of a partnership. Contributions are recognised, and feedback is listened to. That's probably the biggest thing for me.

We also have the Depot Forum. Colleagues vote, and their chosen representative joins the Depot Forum. The leadership team, and the representatives regularly meet up and discuss any issues affecting the colleagues at Islip, any ideas for fun days, or anything else that is important to them.

A welcome atmosphere

Islip is a huge place and they’ve done a really fantastic job in making it as homely and welcoming as possible. The natural and ambient lighting alone sets it apart from other warehouses. But it’s the way you’re treated by the people in the building that makes it such a pleasurable place to work. Managers often say hello in passing, there’s no ‘Sir’ or ‘Ms’ needed. There’s a community feel, we sit together, eat in the cafe together – everyone’s equal.

andy at work


We've got an on-site gym, it's free and quite well stocked. We also have free WiFi, plus televisions, pool tables, and that sort of thing downstairs. They're organising football teams and golf days too.

At Primark, you’re not a number, you’re an actual colleague.

Other reasons to join

Your experience at Primark is about so much more than your job. It’s also about our people and our culture. Our beliefs as a business and our aims for the future. It’s about all the exciting, empowering, amazing things that make us who we are – and you who you are.

My dad was in the RAF, so I moved around a lot as a child – Cyprus, Outer Hebrides, the North of England. Norwich was my first store and I was only 16

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I started working at Primark in April 2016. Prior to that, I worked for Primark on the DHL contract so in total nearly 4 years.

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