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Meet Jackie. P&C Retail Business Partner.

I studied Business at college and worked in retail while I was a student. So, after a bit of travelling, I came back to Ireland in 2003 and joined Primark. I started as a Trainee Manager on the sales floor in one of the Dublin stores and then, after a year and half I was involved in the new store opening in Dundrum, where I was a Floor Manager.

I stayed in Dundrum for nine years – although I was involved in a lot of different projects, including recruitment days for new store openings. Now, I’m a Business Partner working with 22 stores across Ireland. This means I’m the first line of contact for the store managers on a variety of issues, such as industrial relations, recruitment and planning.

Building relationships

I have a lot of responsibility, because I’m advising store managers on issues that affect the company and the employees to make sure we’re making the right decisions for everyone. I support the stores to make these decisions and help them to become more productive and comply with legislation.

What I like most about it is meeting people and building relationships with them. When you’re building those relationships, it gives you confidence to make recommendations that will help the store managers to do their job successfully and add value to the company – that’s what I enjoy.

Jackie at work

All about teamwork

The People & Culture team is very small, considering the workload we have. I work with one other Business Partner and we’re very different personalities, which helps a lot, because we bounce off each other. I couldn’t do my job without the support of the team. There are seven of us in total, so we have to work very closely together.

The company culture has changed massively over the last few years, so now our job is more about supporting and enabling store managers to make decisions for themselves. In the retail business, we empower managers to take decisions. It’s not about telling them what to do – instead, we encourage them to come up with their own solutions and then support their decisions.

I couldn’t do my job without the support of the team.

Sense of responsibility

I suppose the first time I really felt I belonged here was when I took over the new store in Dundrum. I felt a real sense of responsibility and of making something my own. I’d been a trainee manager and a junior department manager, but I was always reporting to someone else. This was my first big responsibility.

That’s the best thing about working here - you have the opportunity to move into lots of different roles. I took on this role three years ago and my current line manager gives me a lot of scope and responsibility, so I get to make some big decisions.

If you want a challenge or lots of different experiences, you definitely won’t be bored here. You’ll get to meet lots of people and build strong relationships that make a big difference to the company.

Other reasons to join

Your experience at Primark is about so much more than your job. It’s also about our people and our culture. Our beliefs as a business and our aims for the future. It’s about all the exciting, empowering, amazing things that make us who we are – and you who you are.

Have a question? Find answers to our most frequently asked queries about careers at Primark here.

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