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Change Partner, Channels

Change Partner, Channels

Our Transformation teams are right at the heart of what we do. Surrounded by some of the best Transformation specialists in the industry, you’ll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team.

Primark has an updated business strategy called “Primark 2030 – The Next Chapter” with significant financial ambition over the next 6 years coupled with growth across our trading channels. Whilst doing this we need to continue to focus on our colleagues, customers, the planet and evolving regulatory landscape.
Given the breadth of our business and scale of our transformation, we will organise our Transformation team around three domains:
  • Channels focus on end-to-end customer journey, engage to sell, to delight and surprise customers with inventive experiences and a power brand.
  • Commercials deliver the full lifecycle of order to receipt/ concept to store and the capability to support Primark growth ambitions.
  • Enterprise teams enable the business to scale operations efficiently while reinforcing Primark DNA through leading colleague experiences and ESG programmes.
What You’ll Get
The world is changing and it’s important we support our colleagues. People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best. That’s why we offer benefits that put you first.

Some of our benefits are:
  • 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
  • Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria.
  • Primark Perks – Discounts with some local partner business to our offices
What You’ll Do:
In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:
  • Support the development and implementation of a comprehensive transformation strategy for the respective domain you are partnered with.
  • Support the Change Leads in the preparation and delivery of the Change Pipeline planning process for your domain
  • Work in conjunction with strategic planning functions (Portfolio Team, plus functional planning teams e.g. Technology Portfolio) to advise on impact of multiple projects across the colleagues and business
  • Provide guidance to the programme change team on the strategies directive of the project
  • Review Change strategic plan and materials to ensure the approach aligns with the business direction and other initiatives.
  • Embrace our culture of change across Primark using data, models, frameworks, tools and innovative techniques.
  • Working with business stakeholders, create and refine change management strategies aligned to strategic transformation priorities, their communities and business needs.
  • Working with the Change Lead and business stakeholders to create and refine change management approaches and plans aligned to key projects and business needs.
  • Prepare summaries and analyse specific challenges, change context, climate and capacity to implement and adopt new ways of working.
What You’ll Bring
Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:
  • Significant Change experience gained through several complex and varied environments. Global or significant cross border experience is a must. Minimum 5 years of Change Large scale change planning and design, activation working across similar environments - e.g., buying process, Works Councils, translation process, supply chain challenges, localisation needs.
  • To be successful in this role candidates must possess credible understanding of end-to-end business process in the area they will partner with. For this role, understanding the areas that interact directly and indirectly with our customers is essential
  • Experience of working within one or more of the functional areas in the domain is a distinct advantage and will ensure that the successful candidate approaches the role already understanding the intricacies and hand-offs from function to the next.
  • For the Channels role, this expertise must include a deep knowledge of at least two of the following business functions:
  • Retail store management & group retail operations, International Expansion, Marketing & Brand, Digital, E-Commerce, Customer Service & Support
  • Key business capabilities include: Front of Store Operations, Payments, Customer Intelligence, Loyalty & Rewards, Campaign Mgt, New Business Development, New Market Entry.
  • As this is a partnering role, you must be someone that can influence without authority and engage with leaders at all levels of the

Ready? Good - because we can’t wait to see what you can offer. You’ll be joining a team of diverse, passionate, and talented individuals where you’ll truly belong, collaborating on projects that will shape the future of our industry. If you’re excited about this role but don’t meet all the criteria, we encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team Can determine where your skills may fit in at Primark.

Apply to be part of our future and we’ll help you develop yours.

If you need any reasonable adjustments or have an accessibility requests, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss.
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