Service Assurance Reporting & Governance Lead

Service Assurance Reporting & Governance Lead

Our Technology teams are right at the heart of what we do. Surrounded by some of the best Technology specialists in the industry, you’ll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team.

The Service Assurance Reporting & Governance Lead ensures that all aspects of governance are in accordance with Primark's internal & external controls are maintained at all levels, this includes People, Partners, Products & Process. They are also responsible for creating and operating the Service Reporting Framework to allow the level of service delivered to and by Primark to be defined, tracked and delivered.

What You’ll Get
The world is changing and it’s important we support our colleagues. People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best. That’s why we offer benefits that put you first

Some of our benefits are:

1. 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
2. Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria.
3. Primark Perks – Discounts with some local partner business to our offices

What You’ll Do:
In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

1. Create and own the Primark Service Reporting Framework to ensure that levels of service delivered by Primark internal teams and partners can be clearly defined and tracked.
2. Create and own the security controls RACM.
3. Assess all Platforms, Applications and Vendors against Primark’s security and compliance standards highlighting risk and identifying ownership to mitigate or resolve.
4. Ensure all Vendors have completed and provided all necessary supporting documentation such as SOC2, and Business Continuity Reports.
5. Identify owners and track completion of identified vulnerabilities via the Website Scans such as Qualys, Pen Test highlighting risks to the business stakeholders.
6. Track Risk Waivers/Acceptances and Owners, highlighting risks and recommending courses of action to manage mitigations and minimise risk.
7. Manage the cookie compliance & security scanning schedule across the digital landscape and ensure any issues are remediated efficiently.
8. Be the conduit for all Audit Points to provide guidance and support with driving requirements and collating evidence within deadlines provided working closely with Internal and External Audit teams to ensure requirements are fully understood and met.
9. Understand Primark’s Compliance and Security standards and how they apply to the architecture current and future needs.
10. Develop trusted relationships with Vendors and Product teams to understand the services and priorities providing guidance on compliance solutions.
11. Create and maintain reports on the health of the service, as well as controls and governance functions.

What You’ll Bring
Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

1. 4+ years experience in Compliance Leadership preferably within the Retail Industry across multiple Channels
2. Experience in owning and managing senior business stakeholder relationships
3. ITIL Service Management experience
4. Experience in translating data reports into management information to drive and track actions.
5. Experience with SNOW (Service Now) especially data manipulation and report creation.
6. Detailed knowledge of Compliance and Security Industry standards and influencing compliance.
7. Functional and technical knowledge of Multi-Channel Digital Systems and SasS applications.
8. Vendor management experience

Ready? Good - because we can’t wait to see what you can offer. You’ll be joining a team of diverse, passionate, and talented individuals where you’ll truly belong, collaborating on projects that will shape the future of our industry. If you’re excited about this role but don’t meet all the criteria, we encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team Can determine where your skills may fit in at Primark.

Apply to be part of our future and we’ll help you develop yours.

If you need any reasonable adjustments or have accessibility requests, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including the right to work, reference education and for some roles criminal, and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss.