Transformation Lead, Channels

Transformation Lead, Channels

Our Transformation teams are right at the heart of what we do. Surrounded by some of the best Transformation specialists in the industry, you’ll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team.

Primark has an updated business strategy called “Primark 2030 – The Next Chapter” with significant financial ambition over the next 6 years coupled with growth across our trading channels. Whilst doing this we need to continue to focus on our colleagues, customers, the planet and evolving regulatory landscape.
Given the breadth of our business and scale of our transformation, we will organise our Transformation team around three domains, Channels, Commercials, Enterprise:

• Channels focus on end-to-end customer journey, engage to sell, to delight and surprise customers with inventive experiences and a power brand.
• Commercials deliver the full lifecycle of order to receipt/ concept to store and the capability to support Primark growth ambitions.
• Enterprise teams enable the business to scale operations efficiently while reinforcing Primark DNA through leading colleague experiences and ESG programmes.

The business is seeking to recruit an experienced Transformation Lead to support the planning, driving, and governing of the transformation agenda within their respective domain.

What You’ll Get
The world is changing and it’s important we support our colleagues. People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best. That’s why we offer benefits that put you first.

Some of our benefits are:

• 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
• Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria.
• Primark Perks – Discounts with some local partner business to our offices

What You’ll Do:
In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

• Support the development of a comprehensive transformation strategy for the domain you are partnered with.
• Working with the Head of Domain Transformation and strategy team, support business leaders to define the vision, goals, and roadmap for their area. Ensure metrics and KPIs are established to measure the success of initiatives.
• Identify the outcomes that need to be delivered and to achieve Primark’s KPIs.
• Collaborate with stakeholders to establish and execute cross functional transformation strategies that drive operational efficiency, improve organisational effectiveness, and foster a culture of continuous improvement.
• Partner with project leads and sponsors to maintain visibility of progress, intervening, challenging, and supporting as necessary.
• If risks/issues occur, partner with the team to resolve them. If they cannot be resolved, escalate to the Head of Domain Transformation.
• Partner with business teams to develop inputs for key forums including annual budget planning and executive steering committees. Ensure we have effective and decision focused governance to drive progress.
• Review and validate planning assumptions for programmes where they are unclear. Actively drive decision making to remove roadblocks.
• Work closely with risk and compliance, identify how our transformation will address areas of concern and highest importance.

What You’ll Bring
Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• At least 5+ years’ experience in a Transformation role, preferably in retail/FMCG/consulting.
• Proven experience in connecting multiple, large-scale transformation initiatives and successfully managing dependencies.
• To be successful in this role candidates must possess credible understanding of end-to-end business process in the area they will partner with. For this role, understanding the areas that interact directly and indirectly with our customers is essential. Experience of working within one or more of the functional areas in the domain is a distinct advantage and will ensure that the successful candidate approaches the role already understanding the intricacies and hand-offs from function to the next.
• Candidates must also have demonstrable experience of supporting the delivery of significant business transformations within these areas covering the entire transformation process from the shaping of the roadmap through to benefits realisation.
• For the Channels role, this expertise must include a knowledge of the following business functions: Retail store management & group retail operations, International Expansion, Marketing & Brand, Digital, E-Commerce, Customer Service & Support
• Key business capabilities include: Front of Store Operations, Payments, Customer Intelligence, Loyalty & Rewards, Campaign Mgt, New Business Development, New Market Entry.
• As this is a partnering role, you must be currently recognised as a person that can influence without authority and engage with leaders at all levels of the organisation.

Ready? Good - because we can’t wait to see what you can offer. You’ll be joining a team of diverse, passionate, and talented individuals where you’ll truly belong, collaborating on projects that will shape the future of our industry. If you’re excited about this role but don’t meet all the criteria, we encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team Can determine where your skills may fit in at Primark.

Apply to be part of our future and we’ll help you develop yours.

If you need any reasonable adjustments or have an accessibility requests, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss