Retail Operations Learning Specialist (Global)

Because we strive to put people first.
Culture, our way. 

Retail at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

What You’ll Do as a Retail Operations Learning Specialist (Global)

In your role, you’ll collaborate with different people across a range of skillsets and departments. Here’s a flavour of your day-to-day:

• Partner with Retail Operations, Franchise, Health & Safety, and P&C stakeholders to translate business priorities into clear learning strategies and plans.
• Design, deliver, and embed global learning initiatives consistently across markets, ensuring alignment with Primark standards.
• Develop and implement a globally consistent approach to compliance and mandatory learning, with appropriate localisation.
• Provide expert L&D support to Franchise teams and partners, building capability and strengthening alignment to standards.
• Create, maintain, and scale relevant learning solutions and pathways, collaborating with subject matter experts and managing LMS compliance tracking and reporting.
• Monitor learning data and drive insights, communications, and continuous improvement while ensuring alignment with business needs and legal requirements.

What You’ll Get 

The work you do shapes the impact we have. We’re focused on providing you with the culture to reach your potential. Your wellbeing is our top priority.   

Let’s talk lifestyle: Healthcare, Pension and Potential Bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

What You’ll Bring  

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• 5+ years’ experience in Learning & Development, Retail Operations, or a related field, ideally within a retail or multi-site environment.
• Strong understanding of retail operations and the ability to translate operational needs into practical, scalable learning solutions.
• Proven experience coordinating learning programmes or large-scale initiatives across multiple stakeholders and markets.
• Knowledge of compliance requirements, learning governance, and operational capability development, with experience using LMS platforms and digital authoring tools.
• Strong stakeholder management, communication, and influencing skills, with the ability to engage diverse audiences.
• Highly organised, analytical, and adaptable, with the ability to manage multiple priorities in fast-paced, evolving environments.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.  

About Primark 

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.  

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. 

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. 

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