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Customer Service Clerk

Depot Bethlehem,

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JOB DESCRIPTION

Job ID 135950BR

Job Status Employee - Permanent

Category Retail Operations

Date posted December 20, 2024

JOB DESCRIPTION

Customer Service Clerk

Role: Customer Services Assistant

Purpose of role: To ensure all duties and responsibilities are carried out competently to assist with business and site requirements

Reports to: Customer Services Supervisor
Location: USA Bethlehem
Key Responsibilities:
  • To support the Customer Services administration function effectively and efficiently in accordance with established company policies and internal control procedures
  • Understand and comply with all relevant company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice
  • Provide a high level of service that contributes to the overall business and site performance
  • Use all relevant reporting trackers to capture information to report
  • Resolve store queries in a professional and timely manner
  • Assist with any ad-hoc requests within the organisation
  • To maintain a good working relationship with the stores and operation
  • To input and maintain all Customer Services information in a timely manner to meet deadlines
  • Encourage a safety culture whereby each colleague operates with safety as the primary concern
  • To ensure all relevant company environmental policies and procedures are adhered to.
  • To ensure the efficient and effective achievement of all personal targets and key performance indicators
  • Escalate any customer queries that cannot be resolved in a timely manner to the Customer Services Manager
  • Produce timely and accurate management information reports regarding the performance of stores and store surveys by using relevant trackers / logs
  • Ensure a good standard of housekeeping through observance of relevant Company policies and ensure that work areas are secure and locked when unoccupied
  • Ensure Company business is treated in the strictest confidence and not disclosed to persons outside the Company

Additional Responsibilities:
  • To support the Customer Services Manager where required with cover for responsibilities such as Customer Services weekly Reporting, attending daily / weekly team meetings.
  • Assist with producing Customer Services period packs for reviews






Essential knowledge, skills and experience:
  • Ability to communicate with others both verbally and written
  • Ability to work under pressure
  • Able to work in a team and on own initiative
  • Good decision maker
  • Ability to problem solve
  • Knowledge of a fast moving retail warehouse
  • Experience of utilising and interrogating financial systems
  • Experience of working in a financial/administrative role
  • Experience of using Microsoft office programmes such as Excel, Word, and PowerPoint etc
Personal Attributes:
  • Openness to change
  • Good listener , takes direction well
  • Act in a professional manner
  • Energetic and enthusiastic
  • Driven to develop themselves
  • Be able to engage with people around them
  • Self-motivating
  • Flexible and adaptable
  • Target driven
  • Excellent timekeeping

Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email USACareers@primark.com with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.
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