Head of Technology Product & Delivery

Head of Product & Delivery – People Technology

Because your new ideas are our way new ways of working. Evolve, your way.  

Primark Technology is on a transformation journey which includes modernising our operating model as well as our technology architecture. As the Head of Product & Delivery for People Technology you will be a member of the leadership team for Enterprise Technology. Working closely with your Technology peers and senior director-level business stakeholders you will have a mandate for change and run of a large and complex product area, driving product strategy, roadmap and execution for that by leading a team of talented Product Owners.

In partnership with your business stakeholders, you will be responsible for setting the agenda for our People & Culture Technology solutions which sit at the centre of our goal to provide an excellent and exciting Technology experience to all our colleagues. The People and Technology product areas under your role will include:

• Colleague Experience & Engagement
• Talent Acquisition & Development
• Colleague Core Data & Business Processes
• Workforce Management

What You’ll Get 
People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.   

Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.  

What You’ll Do as a Head of Product & Delivery – People Technology
In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:  

• Have accountability for a large and complex product domain, and drive product strategy, roadmap and execution for that by leading a team of talented Product Managers and Product Owners
• Utilising deep functional expertise for strategic portfolio planning, delivery management of products (including ideate, design, build, test and deploy), and management of live products
• Responsible for a portfolio of projects and programmes delivering change aligned to your product domain
• Translating business plans, product roadmaps and technology strategy into delivery roadmaps and developing and training the team to meet the needs of these priorities
• Leading the transformation to a product-based, agile at scale delivery model, establishing and maintaining cross-functional delivery teams and utilising DevOps and Agile practices
• Matching demand with supply constraints (financial, people and skills, commercial) and identifying key dependencies, overlaps, conflicts and gaps
• Tracking both effort and value delivery identifying opportunities for cost reduction, using this insight to inform prioritisation of opportunities for the product area and maximise value realisation for the customer
• Responsible for managing costs associated with implications of risks/issues, involving stakeholders and managing budget variation as appropriate within the product area
• Proactively partnering with peers and director-level business stakeholders to set the future direction of product domain as part of the wider business strategy.
• Supporting end-to-end delivery by maintaining a 90-day product plan, as well as a prioritised and estimated Full Year backlog and 3-5 year roadmap
• Coordinate and report post-launch and ongoing evaluation to validate that products work for customers or colleagues as designed, gauge user sentiment and ensure that value is delivered

What You’ll Bring  
Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: 

• 10+ years experience in IT Portfolio Management, Product Management or IT Transformation Delivery at enterprise level, preferably in an agile at scale environment
• Experience of owning and creating Technology roadmaps
• Experience of owning and managing senior business stakeholder relationships
• An appropriate degree, equivalent qualification or experience

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.  

About Primark 
At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.  

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. 

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.