Regional Facilities Manager: UK & ROI

Because you can see how we can be better. Innovate, your way.

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

The Regional Facilities Manager will own and manage FM supplier contracts and partnerships, ensuring optimal service delivery and operational efficiency across all assigned retail sites. This role ensures that Primark's FM partners deliver on their contractual obligations while maintaining high standards of FM service delivery in a high-quality retail environment.

What You’ll Get

The world is changing and it’s important we support our colleagues. People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best. That’s why we offer benefits that put you first

Some of our benefits are:

1. 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
2. Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria.
3. Primark Perks – Discounts with some local partner business to our offices

What You’ll Do:

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

1. Deliver the day-to-day management of FM supplier contracts, ensuring that contractual service delivery standards are met across all sites.
2. Ensure that the FM suppliers responsible for operational and reactive issues manage all tasks efficiently and effectively.
3. Ensure stores remain operational by managing supplier activities, minimising downtime, and responding swiftly to emergency situations, including out-of-hours call-outs.
4. Organise monthly operational review meetings with suppliers to discuss performance, address issues, and identify opportunities for improvement.
5. Monitor spend across all FM services, including planned and reactive maintenance, statutory compliance, CAPEX projects and cleaning, and take corrective action to prevent budget deviations.
6. Drive a culture of continuous improvement within the FM supplier base by identifying areas for innovation, efficiency, and service enhancements.

What You’ll Bring

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

1. Facilities Management Expertise: Minimum of five years’ experience in managing FM supplier contracts, with extensive ability in contract management and multi-site service delivery.
2. Supplier & Contract Management: Effective management of large, complex FM contracts, ensuring service delivery standards, compliance, and budget adherence.
3. Budget Management: Experience managing large Capex and Opex budgets, with proficient financial skills and cost control capabilities.
4. M&E Knowledge: Proficient background in mechanical and electrical (M&E) services, with extensive experience managing complex, multi-unit retail estates.
5. Stakeholder Engagement: Advanced interpersonal and communication skills, with the ability to build relationships across a range of stakeholders and guide decision-making.

Ready? Good - because we can’t wait to see what you can offer. You’ll be joining a team of diverse, passionate, and talented individuals where you’ll truly belong, collaborating on projects that will shape the future of our industry. If you’re excited about this role but don’t meet all the criteria, we encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team Can determine where your skills may fit in at Primark.

Apply to be part of our future and we’ll contribute to you developing yours.

If you need any reasonable adjustments or have an accessibility requests, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss.

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