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Product Compliance Manager USA

Miami,

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JOB DESCRIPTION

Job ID 142374BR

Job Status Employee - Permanent

Category Quality & Product Technology

Date posted April 21, 2025

JOB DESCRIPTION

Product Compliance Manager USA

Role: Compliance Manager- USA

Purpose of role: Work within the global compliance team to drive product compliance throughout the business, proactively leading Primark contact with Authority bodies in the region of responsibility. As part of the wider product compliance team, ensure that Primark safety and legal requirements are up to date, understood and implemented effectively.
Reports to: Head of Compliance
Product and Process
  • Proactively lead in country product compliance / safety related requirements in line with direction from central head office.
  • Working as part of the Global Primark Product Compliance team, input and build requirements, manuals and processes needed for the Primark supply base and head office.
  • Support, input, create and ensure compliance policy and procedure documents are in a format that can be easily understood by head office and suppliers for successful implementation.
  • Manage and provide local support to in country legal teams to ensure the right technical understanding of product compliance issues is communicated within the market.
  • Responsible to interface with Quality/Compliance teams in head office in managing compliance topics, product safety risks and due diligence testing across Primark.
  • Lead the local authority communication, relationship and technical representation of Primark product teams in the markets of responsibility and that the communication flow during their market investigations demonstrates Primark in a positive light, whilst ensuring any deadlines set are met.
  • Manage and be accountable for the US market testing requirements.
  • Support local store managers who have regular authority visits in terms of training needs to support the knowledge in stores when the visits happen.
  • Keep up to date with local market requirements to ensure Primark is fully aware of new requirements or local nuances to be embedded into the product compliance process.
Represent Primark at in country working groups and provide in market intelligence to Primark central functions.
  • Responsible for dealing with regulators/preparing for entrance to new countries/states ensuring product is compliant now and into the future.
  • Ensuring Primark is ready to implement any changes required to be compliant to regulation Eg New E-filing process for testing product.
Suppliers and Service Providers
  • Be a representative for the Product Compliance team within Primark's supply base and with our 3rd party service providers.
  • Work with key stakeholders in our global quality, sustainability and sourcing teams to drive supplier improvement.
  • Pro-actively make our internal stakeholders aware of any issues arising from compliance interaction with authorities or from due diligence testing to ensure a global team approach to issue resolution.
  • Interpret and transform complex regulatory information and standards into user friendly processes and training material.
  • Proven ability in managing sensitive matters whilst ensuring all Primark information remains confidential to the business.
People:
  • Maintain regular communication with peer group to ensure consistent ways of working taking the central function direction into local market application.
  • Ensure remote working with the Head of Compliance is proactive and engaged.
  • Build strong relationships across the quality, sustainability, legal and sourcing teams to enable more informed decision making .
  • Be able to communicate in a clear and concise manner across suppliers and head office.
  • Train and up-skill the wider teams as required.
  • Continue to build external and internal networks to strengthen relationships and enhance decision making .
Working with others
  • Experience in working in a multicultural company and working as part of a global team.
  • Prioritises and manages own activities in a structured, independent and timely way; keeps others informed and obtains additional information when required.
  • Understands business need for flexibility and modifies behaviour; accordingly, exhibits a positive, determined and results driven attitude.
  • Ability to work independently in an entrepreneurial way during times of ambiguity.
  • Be a collaborative team player with excellent interpersonal and communication skills, while demonstrating high levels of emotional intelligence and possess the ability to push back with professionalism.
  • Be highly resilient and adaptable to change, within a fast-paced environment.
  • Works effectively with others to deliver common goals; readily offers support.
  • Respects the ideas and contributions of others, while ensuring critical points land with impact to the key stakeholders in the Primark business.
  • Readily takes opportunities to learn and seek out stretching opportunities to support own development
  • Demonstrates self-awareness and understanding of own skills, abilities and development areas.
  • Proven ability to handle sensitive matters, whilst ensuring that Primark’s information remains confidential to the business.
  • Proven ability to develop and maintain effective working relationships across all levels of the company.
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