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Regional Facilities Manager

Warsaw, Poland

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JOB DESCRIPTION

Job ID 142225BR

Job Status Employee - Permanent

Category Retail Operations

Date posted May 20, 2025

JOB DESCRIPTION

Regional Facilities Manager

We are Primark – a leading fashion retailer, known for rapid growth and incredible style at unbeatable prices. With over 460 stores across Europe and the US, we take pride in our vibrant, inclusive culture and our commitment to people and the planet. We believe in empowering our colleagues to create exceptional shopping experiences for our customers.

At Primark, we do things our own way — with inclusive spaces, a people-first culture, and a bold, growing business. We’re passionate, dynamic, and committed to building something special together.

We are looking for Regional Facilities Manager to join our team in Warsaw. As a Regional Facilities Manager for Poland, Czech Republic, Slovakia, Germany, and Austria, reporting to the Senior Retail Facilities Manager based at our Dublin Head Office, you will be responsible for managing Facility Management suppliers, contracts, and partnerships, ensuring optimal service delivery and operational efficiency.

Location: Warsaw (Regional Office in Galeria Młociny)


What You’ll Get?
We provide the right environment for you to thrive. Our benefits put you first:
  • Autonomy & Ownership: the freedom to bring your ideas to life.
  • Growth & Development: your growth matters. We offer trainings, international projects, and daily opportunities to use English.
  • Well-being support: your mental and physical health is a priority. Through the “Let’s Talk” Employee Assistance Program, you’ll have 24/7 access to well-being, legal, financial, and mental health support.
  • Amazing Culture & Values: we care deeply, act bravely, and succeed together.
  • Stability & Rewards: we offer stable employment, a competitive salary, a comprehensive benefits package, and a colleague discount.
  • Working model: Hybrid after Induction period.


Your responsibilities will include:
  • Oversee Facilities Management (FM) operationsacross five countries and 43 stores: Poland (7 stores), Czech Republic (3 stores), Slovakia (1 store), Germany (27 stores), and Austria (5 stores). Act as the main point of contact between the FM department and stores to ensure service delivery aligns with operational requirements.
  • Manage FM supplier contracts on a day-to-day basis, ensuring service levels meet contractual obligations across all sites.
  • Ensure effective resolution of operational and reactive issues by FM suppliers. Monitor supplier performance using key performance indicators (KPIs), service level agreements (SLAs), and formal performance reviews to foster continuous improvement.
  • Minimise downtime and maintain store operations by managing supplier activities and responding promptly to emergency situations, including out-of-hours incidents. Conduct regular site audits and walkthroughs to ensure compliance with health, safety, environmental, and quality standards.
  • Lead regular operational review meetings with suppliers to evaluate performance, address challenges, and identify areas for improvement. Provide senior leadership with regular reports on contract performance, service delivery standards, and cost control.
  • Monitor FM-related spending across all services, including planned and reactive maintenance, statutory compliance, CAPEX projects, and cleaning. Take corrective actions to prevent budget overruns.
  • Coordinate FM services for new store openings, ensuring all operational aspects are functional from day one.
  • Work closely with Procurement and Finance to manage budgets, review contracts, support tender processes, and ensure agreements align with business needs and offer value for money.
  • Enhance the in-store customer experience by identifying and implementing improvements in FM service delivery.
  • Promote continuous improvement within the FM supplier base by identifying opportunities for innovation, efficiency, and service enhancement.


What You’ll Bring?
  • Facilities Management Expertise: Minimum of five years’ experience managing FM supplier contracts within the retail industry. Proven ability in contract management and delivering services across multiple sites. Strong understanding of both Facilities Management and the retail sector, with a focus on identifying trends, improving service delivery, and reducing costs.
  • Supplier & Contract Management: Demonstrated success in managing large and complex FM contracts. Skilled in ensuring compliance, meeting service delivery standards, and maintaining budget discipline.
  • Budget Management: Extensive experience managing both CapEx and OpEx budgets. Strong financial acumen with a focus on cost control and value optimization.
  • Mechanical & Electrical (M&E) knowledge: Solid background in M&E services, with hands-on experience overseeing complex, multi-unit retail estates
  • Stakeholder Engagement: Excellent interpersonal and communication skills. Adept at building productive relationships with a wide range of stakeholders and guiding collaborative decision-making. Strong conflict resolution skills and the ability to align suppliers and internal teams toward common goals.
  • Analytical and Systems proficiency: Skilled in analyzing complex data sets to generate actionable insights and operational improvements. Proficient with CAFM (Computer-Aided Facilities Management) systems and advanced IT/reporting tools.
  • Languages: Advanced in English and fluent in Polish. German language skills are an advantage.
  • Willingness to travel regularly across Poland, Czechia, Slovakia, Germany and Austria.

Excited? Great — because it’s energizing to put your talent to work in a growing, global business that helps people express themselves and belong.

Apply to be part of Primark’s future. Enjoy career growth, our way. Please send your CV in English.
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