Customer Experience Co-Ordinator

Because we strive to put people first.  
Culture, our way. 

Digital at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.  

Our digital teams are right at the heart of what we do. Surrounded by some of the best digital specialists in the industry, you’ll bring your own ideas to the business to shape the experience of our customers as part of a forward-thinking team.

What You’ll Do as Customer Experience Co-ordinator

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

• Assist with the collection, administration, research, and analysis of customer data to optimize and continuously improve the customer experience.
• Support the strategic design and implementation of customer experience programs, campaigns, and new product launches to enhance operational performance.
• Oversee day-to-day management of Primark’s Managed Service Partner and ensure high-quality service delivery.
• Identify pain points across customer touchpoints, champion customer needs, and drive improvements through process documentation, guidelines, and data analytics.
• Provide full administrative support on Salesforce, manage system and process updates, and deliver accurate reporting on key metrics for the operation and wider business.
• Build strong relationships with internal stakeholders, stay informed on industry trends, and proactively recommend best practices while ensuring compliance with company policies and brand standards.

What You’ll Get 

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.

Let’s talk lifestyle: 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.  

What You’ll Bring  

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: 

• 2–3 years of proven customer service experience with strong commercial awareness and ability to meet deadlines.
• Excellent communication skills (written and verbal) and collaborative team player with strong interpersonal skills to engage diverse stakeholders.
• Highly analytical and process-driven with strong problem-solving abilities, attention to detail, and capability to gather, interpret, and analyze data to identify trends.
• Proficient in MS Word, Excel, Outlook, and PowerPoint; knowledge of Salesforce is an advantage.
• Strong planning and organizational skills with flexibility to manage multiple priorities in a fast-paced environment.
• Positive, approachable attitude with ability to adapt, prioritize, and contribute effectively to continuous improvement initiatives.

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

If you require extra support at any stage of the selection process, please get in touch with our team at removingbarriers@primark.co.uk.